Overview
This article explains how to void a finalized receipt in Platter. Voiding a receipt reverses the full amount of the bill and updates sales and payment records accordingly. Platter allows users to void finalized receipts even months after the original transaction, provided they have the required permissions in their user role. Once voided, the system creates a negative entry for the full amount.
Prerequisites
Manager, Admin, or any role with Void Receipt permission
Ability to access finalized receipts through Floor Plan or Orders in the POS
The receipt must be opened from the POS (Back Office cannot perform voids)
Steps
1. Open the Finalized Receipt
There are two ways to locate and open the finalized receipt:
Method A - From Floor Plan
Press and hold the table for 2 seconds.
A list will appear showing the current unpaid invoice and previous paid invoices.
Select the finalized receipt you want to void.
Method B - From Orders Module
Tap Orders on the POS home screen.
Use filters to narrow down invoices (Dine-In, Takeout, Delivery, Paid/Unpaid).
Select the invoice, and its details will display on the right side.
Tap Order to view the full receipt.
2. Void the Receipt
Once the receipt is open, tap the Void button.
Platter will create a negative transaction entry showing the voided amount.
If the user had split the bill, each split invoice must be manually voided by selecting and voiding them individually.
Troubleshooting
Void button not showing
Your user role may not have Void Receipt permission.
Ask an Admin to update your access.
Receipt not appearing in search.
Check the filters in the Orders module (Order Type + Status).
Try searching using Invoice ID or Table Number.
If not found in Floor Plan, try Orders instead.
Cannot void from the Back Office
Back Office shows only summary details such as total amount paid, table number, server name, and payment details.
Voiding must be done from the POS only.
Split bill void not working
Ensure you are voiding the entire receipt, not a partial entry.
If the user had split the bill, each split invoice must be manually voided by selecting and voiding them individually.