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📋 Booking Rules

Global booking behavior: durations, increments, buffers, cutoffs and unpaid holds, plus your checkout form, notes and confirmation-page promotion.

Written by Marko Marjanovic

Who this is for: studio operators (admin panel) · Product: Podyx V2

Booking settings define how booking works across your whole studio. Get these right once and every room, setup and service inherits sensible behavior, so you are not fixing the same problem in five places.

🎥 Watch the walkthrough

🔧 Where to find it

Studio Settings → Booking

⏱ Timing rules

  • Date and time format, so the page reads naturally for your market.

  • Minimum and maximum session duration.

  • Session increments. How much the duration jumps when a client clicks plus: 15, 30 or 60 minutes.

  • Buffer time. Unavailable time added after a booking for cleanup and reset.

  • Rescheduling and cancellation rules, with a cutoff for how late changes are allowed.

  • Unpaid booking hold. How long a slot is held before it is released back to the public.

💡 Increments quietly shape your revenue. Sixty-minute steps push people up to the next hour, while fifteen-minute steps feel flexible and fair. Pick the one that matches how you actually want to sell.

All of these can be overridden per room or per setup when one space genuinely needs different behavior.

⚠️ One limit no setting overrides: a session cannot be booked or rescheduled onto a time that has already passed. Admins can still place a session inside your booking lead time, but not in the past.

📅 Session length by day

Your studio-wide minimum and maximum apply to every day equally. If some days need different rules, a Session length by day block lets you set a minimum and a maximum for each weekday — a two-hour floor on Saturdays, say, without imposing it on a quiet Tuesday.

It exists at three levels: studio-wide (on the Availability page), per room, and per setup. Leave a day blank at one level and it simply inherits from the level above.

⚠️ The stricter enforcement is off by default and switched on per studio on request. Until you ask for it, the studio-wide minimum and maximum described above stay the operative rules — nothing tightened on your studio when this shipped.

Once enforcement is on, session length is checked on every booking and every reschedule, and New Booking in the admin panel honours room and setup overrides.

Clients are not left guessing. When a weekday has its own rule, the time step of the booking flow adjusts the chosen length to fit the day they picked and tells them why, and days that no length fits are not offered at all.

💡 See 🕒 Availability for the fuller explanation, and 🏢 Rooms and 🎛️ Setups for the per-room and per-setup levels.

📝 Shape your checkout

  • Booking form. Add custom questions with a headline and optional description, so you collect what you need before the session rather than chasing it after.

  • Booking notes. Let clients leave comments at checkout: setup requests, coffee preferences, anything useful. Notes appear in the session details afterwards.

  • File transfer. Enable or disable it, and decide whether choosing a method is required or optional.

🎙️ Customise or remove the recording seats question

By default, the booking flow opens with a question asking how many recording seats the client needs. You can change the wording or switch it off entirely in Settings → Booking → Recording seats question.

This is useful across a wider range of studio types than you might expect:

  • Studios that don't work in seats — a voice-over booth, a mixing suite, a podcast room booked by the hour, or a consultation space — can disable the question so clients land straight on the calendar without an irrelevant first step.

  • Studios with their own language can reword it to match how they talk to clients. "How many artists?" or "Number of participants?" reads more naturally than "recording seats" in many contexts.

  • Studios that handle capacity differently — discussed directly, built into the service, or fixed by the room — can remove the step to keep the booking flow as short as possible.

  • Single-person booths and solo setups where the answer is always one can drop the question entirely.

If you switch the question off, clients can still add seats next to the calendar. Studios that send bookings in multiple languages continue to see the standard wording in each client's own language until you change it.

📣 Use the confirmation page

Set up a booking promotion that appears once someone has booked: a custom title, text, a button with your own label and destination, and an optional image. That page is the most attentive moment a client will ever give you, so point it somewhere useful: your bundles, your socials, or an agency partner.

📜 Terms and Policy

Your legal documents sit on their own tab — Studio Settings → Terms & Conditions — and there are two independent documents there:

  • Terms & Conditions. A title and rich-text content. This is your booking contract.

  • Policy. A second document with its own title and content, for whatever you need alongside your terms — a Privacy Policy, Cancellation Policy or Refund Policy.

Each one carries its own Require customers to agree at checkout tick, and both are on by default.

💡 Unticking does not hide the document. The page stays published and readable — it just stops appearing as a tick box in the booking flow. That is how you publish a cancellation policy clients can read without forcing another checkbox into checkout.

Leaving a document's fields empty removes it altogether, rather than leaving an empty checkbox that links to a blank page.

⚠️ Treat what you write here as your contract with the client, because that is exactly what it is. Check both display correctly before you go live.

🧠 Why it matters

  • Consistency by default. One set of rules, inherited everywhere.

  • Protected turnaround, because buffers are applied without you thinking about it.

  • Fewer surprises, since cutoffs and holds are enforced by the system rather than negotiated by you.

  • Better prepared sessions, thanks to the form and notes.

✅ Summary

Set your durations, increments, buffer, cutoffs and unpaid hold once at studio level, then override only where a room genuinely differs. If some weekdays need their own minimum and maximum, set them in Session length by day and ask us to switch the stricter enforcement on — it is off until you do. Add a booking form and notes to collect context up front, and customise or remove the recording seats question to match how your studio actually works. Put something useful on the confirmation page, and set up your Terms and your Policy — each with its own agreement tick — before you take money.

Related: Availability · Rooms · Setups · File Transfer

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