Who this is for: studio operators (admin panel) · Product: Podyx V2
This is the journey your client actually takes, from landing on your page to downloading their finished files. Worth reading once end to end, because most of the setup decisions elsewhere in Podyx are really decisions about this flow.
🛒 The ways a client can book
Studio tour. A low-commitment visit for people who want to see the space first.
Special offers. Whatever you are currently promoting.
A single booking, chosen either by time ("I need Thursday at 2") or by setup ("I want the video room").
A bundle or subscription, bought upfront and drawn down over time.
💡 Booking by time and booking by setup suit genuinely different customers. Someone with a tight schedule starts with the calendar; someone shopping for the right look starts with the space. Offering both catches both.
🏷️ Day rates, as the client sees them
An hourly service can carry named flat prices that start from a set length — a Half day from 4h at $450, for example. Your client meets them in three places:
On the service card, under Save up to, so the saving is visible before they commit to anything.
On the time step, as buttons beside the duration counter, which they can tap instead of counting hours up.
In setup-first and by-date booking, where the time step shows the rates of every service still on offer, from the cheapest one.
At checkout, a day-rate session is shown in hours wherever the rate divides evenly: a $450 Half day reads as 4 × 112.50, so the line matches the length your client just picked.
💡 How day rates are set up, and exactly how they price, lives in Base Services. This section is only what your client sees.
💳 At checkout
Clients pick their base service and any add-ons, choose how they want to receive their files, add any guests, complete your booking form, leave a note if they need to, and accept your terms. They can pay immediately, or with Pay Later book now and pay through a hosted payment link.
An order whose total is too large for Podyx to store is refused with a clear message, and the refusal happens before any payment is taken. This applies to bookings, add-ons, Studio Tours, bundles and subscriptions alike, so there is never a payment to unpick afterwards.
💡 In practice, reaching that limit at all means a price or a quantity was typed wrong somewhere. Treat the message as a prompt to check the figures rather than as a problem with the booking.
✅ After they book
They land on a confirmation page showing a map with directions to your studio, plus whatever promotion you have set there. A confirmation email goes out with a calendar invite attached, and any guests they added receive their own invitation with the session details.
🔎 What the flow tells your clients
A handful of points in the booking flow used to say something slightly untrue, and each one of them produced a support message. They now say what is actually happening.
A booking that still needs your approval says so. If your studio uses booking approval, the end of the flow tells the client their request has been submitted, rather than announcing that the booking was successful. The client knows a confirmation is still coming, so they are not left wondering why their session has not been confirmed.
The confirmation ends on the figure that is actually true. It reads Amount paid when the card payment went through online, and Amount due when money is still owed — the label follows whether the money has actually arrived. Its rows run in the same order as checkout, so the last number a client reads is the real one and the two screens agree. A booking paid entirely with credits shows no tax figure under a zero total, which used to read as a mistake.
Starting from the date button opens at your minimum session length. A client who begins on your booking page by picking a date sees a usable length already set, instead of a counter reading 0h that they had to work out how to fix.
Signing in or signing up mid-booking brings the client back to where they were. If they use the header to log in or create an account partway through, they return to that same step with the booking intact, instead of losing a half-built booking and starting again.
A client who never verified their email can fix it themselves. Signing in now takes them to a Verify account step with a working Resend button, so "I never got the email" is a button they can press rather than a message to your inbox.
A cart open in two tabs keeps everything in it. Nothing a client added in one tab is lost by the other, and Delete or Edit acts on exactly the session they clicked.
Extra services land on the session the client chose. When they add a service from a session page, it goes on that session rather than on the first session of the booking — which matters to any studio selling multi-session bookings.
My Sessions only lists sessions the client actually has. A slot held by a checkout they never finished paying for no longer appears there.
💡 There is nothing to configure here. But if you have been regularly answering "why hasn't my session been confirmed", "which total do I pay", "I never got the verification email", or "why is this session in my list", you should stop receiving those questions.
🏠 The client portal
This is the part that saves you the most time. In their portal, clients can:
Reschedule or cancel themselves, within the cutoff you set
Use their bundles and subscriptions to book
Download invoices and see their credit balance
Add guests and fill in forms
See your promotions
Collaborate on video edits and download their files
🧠 Why it matters
Every step is a place people drop off, so knowing the flow tells you where to look when bookings dip.
Self-service is the biggest time saver you have. Reschedules alone are most studios' number one inbox item.
The confirmation page is prime real estate, and most studios leave it empty.
✅ Summary
Clients arrive through a tour, an offer, a direct booking by time or setup, or a package purchase. If your hourly services carry day rates, clients see them on the service card, on the time step and broken back into hours at checkout. They configure and pay, get a confirmation with directions and a calendar invite, then manage everything else themselves in the portal. An order with an impossibly large total is refused with a clear message before any payment is taken, across bookings, add-ons, Studio Tours, bundles and subscriptions. The flow now states plainly what is happening at each of those points — pending approval, whether the final figure is paid or still due, the length being booked, what is in the cart, where an added service lands and what is really in My Sessions — and signing in, signing up or verifying an email no longer costs a client the booking they were building, so your job is to make sure each of those steps is set up deliberately.
Related: Base Services · Setups · Studio Tour · Booking Rules · Collaboration · Credits