Who this is for: studio operators (admin panel) · Product: Podyx V2
This is the journey your client actually takes, from landing on your page to downloading their finished files. Worth reading once end to end, because most of the setup decisions elsewhere in Podyx are really decisions about this flow.
🛒 The ways a client can book
Studio tour. A low-commitment visit for people who want to see the space first.
Special offers. Whatever you are currently promoting.
A single booking, chosen either by time ("I need Thursday at 2") or by setup ("I want the video room").
A bundle or subscription, bought upfront and drawn down over time.
💡 Booking by time and booking by setup suit genuinely different customers. Someone with a tight schedule starts with the calendar; someone shopping for the right look starts with the space. Offering both catches both.
💳 At checkout
Clients pick their base service and any add-ons, choose how they want to receive their files, add any guests, complete your booking form, leave a note if they need to, and accept your terms. They can pay immediately, or with Pay Later book now and pay through a hosted payment link.
✅ After they book
They land on a confirmation page showing a map with directions to your studio, plus whatever promotion you have set there. A confirmation email goes out with a calendar invite attached, and any guests they added receive their own invitation with the session details.
🏠 The client portal
This is the part that saves you the most time. In their portal, clients can:
Reschedule or cancel themselves, within the cutoff you set
Use their bundles and subscriptions to book
Download invoices and see their credit balance
Add guests and fill in forms
See your promotions
Collaborate on video edits and download their files
🧠 Why it matters
Every step is a place people drop off, so knowing the flow tells you where to look when bookings dip.
Self-service is the biggest time saver you have. Reschedules alone are most studios' number one inbox item.
The confirmation page is prime real estate, and most studios leave it empty.
✅ Summary
Clients arrive through a tour, an offer, a direct booking by time or setup, or a package purchase. They configure and pay, get a confirmation with directions and a calendar invite, then manage everything else themselves in the portal. Your job is to make sure each of those steps is set up deliberately.
Related: Setups · Studio Tour · Booking Rules · Collaboration · Credits