Poppins uses Stripe, a secure payment platform integrated into the app, which ensures safe and reliable transactions between users. Since August 5, 2026, Stripe has replaced OPP as Poppins' payment provider.
💳 Available payment methods for each transaction: Visa, Mastercard, Credit Card, Apple Pay, and Google Pay - Link.
To ensure a more secure experience for all Poppins users, the funds from a transaction will be released from escrow (a secure account set up during the rental/loan period) within hours of confirming the return of the item. This delay provides additional protection for users in case of any disputes or reported issues.
When returning an item, you need to:
Confirm its return via the app.
If everything went smoothly, no change: the payment will be automatically processed within hours of confirming the return of the item.
If an issue arises (damaged, non-compliant item, etc.), contact our support immediately so that we can intervene before the funds are released (follow the reporting procedure by referring to "What is the Poppins Protection?").
To withdraw your earnings, go to your app settings and verify your Stripe account.
You will need to add your IBAN and verify your phone number.
Once all information has been verified, you will receive your payments automatically daily.
Already verified with OPP? You need to re-verify with Stripe.
Since Stripe replaced OPP on August 5, 2026, all Providers must complete a new Stripe verification — even if their account was already verified under OPP. This is a one-time step required to continue receiving payouts.
You may receive a verification link by email or directly in the app. This link is official and safe to click — it comes from Stripe on behalf of Poppins.
What if the verification link doesn't work?
Go to your app settings and look for the Stripe verification option to generate a new link.
Make sure your IBAN and phone number are entered correctly.
If you're still unable to verify, contact our team at support@wearepoppins.com and we'll help you resolve it.