Handoff is the in-app confirmation process for picking up and returning items. Its primary purpose is to:
Timestamp the exact start and end of a rental.
Activate Poppins Protection, ensuring both users are covered.
Finalise transactions so payments are processed correctly.
🔄 The Step-by-Step Process
1. At Pick-up (The Start)
The goal here is to ensure the item is going to the right person and that the insurance coverage begins immediately.
Borrower: Provides a unique, personal Code (found in account settings).
Provider: Enters this code into their app to confirm the identity of the borrower.
Result: The rental officially begins, and protection is activated.
2. At Return (The End)
Once the item is back in the provider's hands, the process must be closed out.
Provider: Click on "Complete the rental" in the app to confirm the item has been returned.
Result: The rental is closed, and the financial transaction is finalised.
💡 Why the Code Matters
Using a personal code rather than just a "confirm" button adds a layer of security, especially when meeting in public places. It creates a verifiable record of the exchange, which is essential for resolving disputes or processing insurance claims through Poppins Protection.
🆘 Privacy & Support
Your Code: If you are a borrower, your code is private. Only share it with the provider at the moment of the physical handoff.
Help: If you run into issues during the handoff or the code isn't working, you can contact the team at support@wearepoppins.com.