Before sharing:
You can cancel for free at any time before the rental start date. No penalty, no fees!
Meeting organization:
Set together (lender and borrower) the date, time and location via the app messaging.
Confirm the details before the meeting to avoid any confusion!
📌 Poppie's tip: if you're having trouble finding a meeting point, you can also arrange to meet at one of your regularly frequented places (work, gym, schools, etc.).
During the sharing
Pickup day: Simply meet up on the rental start date, and that's it! Poppins Protection* automatically activates until the planned return date. Feel free to share photos of the item in the chat to document its condition if you wish.
Return: Protection automatically stops at the end of the sharing. You don't have to do anything! If you need more time, contact support by clicking "Report a problem" in the conversation menu.
*With Poppins Protection, owners benefit from compensation of up to €1,000 to repair or replace their product in case of damage, loss or theft - more information HERE
Need help?
You can report any problem or date changes to us to extend Poppins Protection if needed. Without information from you within 48 hours, we will consider the sharing as finalized.
Our support team is always here to help you! Contact us at support@wearepoppins.com or via "Report a problem" in the conversation menu.