Don’t panic — accidents happen, and Poppins Protection has you covered.
Our Protection Team will review the situation and guide both parties through repair or compensation — up to €5,000 for accidental damage or theft.
If you’re the borrower, inform the provider immediately and describe what happened.
If you’re the provider, you can submit a claim directly in the app within 48 hours after the rental ends.
You’ll find the full step-by-step process in our How to Submit a Claim article.