Once a rental is complete, your earnings go through a few stages before they appear in your bank account. Here’s exactly what happens and when.
Requirements before you can receive a payout
Before any payment can reach you, three conditions must be met:
Both the pickup and the return have been confirmed in the app.
Your Stripe account is verified in your app settings (IBAN and phone number added and confirmed).
No dispute or issue has been opened on the rental.
Payout timeline — step by step
Return confirmed in the app → the escrow releases your funds. This happens automatically within a few hours of the return confirmation.
Stripe processes the transfer → your earnings are sent to your verified bank account. Poppins processes pending payouts every day.
Your bank receives the funds → depending on your bank, this can take up to 10 business days to appear in your account.
💡 In total, allow up to 10 business days from the return confirmation for your payment to appear in your bank account.
Payment hasn’t arrived after 10 business days?
Before contacting us, check the following:
Both pickup and return are confirmed in the app — payment won’t release if either step is missing.
Your Stripe account is fully verified in settings (IBAN and phone number).
The IBAN saved in your Stripe account is correct and active.
If all of the above are in order and it has been more than 10 business days since the return was confirmed, contact us at support@wearepoppins.com and we’ll investigate.