Skip to main content

I paid for a subscription, but it's not activated

Purchased a subscription but don't see the premium version in your app? Check this out.

L
Written by Lino Matheus Bartholomeu

👾 Purchases through the App Store (Apple and Google Play/Android):

  • If you subscribed through the Apple App Store, log in to the app using your Apple, Google, or email account.

  • If you subscribed through Google Play (Android), log in with your Google or email account.

Then just follow these steps:

  1. Go to your Profile page

  2. Tap the gear icon (⚙️) in the top-right corner of the screen

  3. Scroll down

  4. Tap "Manage subscription"

  5. Tap "Restore Purchase"

  6. Done! Your subscription will be reactivated 💜

Not sure where you subscribed? No worries! You can check by opening your App Store and looking for the "Manage my subscriptions" section. If Praktika shows up there as an active subscription, it means you subscribed through Apple or Google.

🌐 Purchases through Web/Stripe/Instagram:

These instructions are for anyone who subscribed online (outside the app), through:

To confirm that your purchase was made through Stripe, follow the steps below:

  1. Open your email inbox

  2. Check whether you received this email from us: "Your receipt from Praktika.ai #XXXX-YYYY", sent by Praktika.ai — this is your purchase confirmation, with receipt and invoice. 🧾

🥇 Option 1: Standard Login

If you're having trouble accessing your Praktika account even with an active subscription, start with our "I forgot my password" article to set up a new password and log in to your account.

🥈 Option 2: Restore Access via Stripe Recovery

If the password reset email doesn't arrive or you still can't access your account, use our new recovery tool:

  1. Go to the recovery page: https://my.praktika.ai/recovery

  2. Enter your purchase details: fill in the details of your Stripe purchase so we can verify your account.

  3. Follow the login instructions: the page will show specific guidance based on your original login method (Google, Apple, or email). Follow those steps to log in first.

  4. Fix or change your email: if you still can't log in (for example, if there was a typo at checkout), use the form to change your email address to a new one.

Once you regain access, you'll also be able to manage your subscription directly from that dashboard. 😉

🏅 Additional help

If a payment screen appears like the one in the screenshot below: tap the "X" button in the top-left corner and check whether you already have an active subscription (like in the exemple below). To do this, go to Profile, tap the gear icon (⚙️) in the top-right corner, and then tap "Manage my subscription".

If you're still having trouble accessing your subscription, check whether you used Apple's "Hide My Email" feature — this can interfere with the connection between your account and your subscription.

🫂 How to reach us through the app:

If none of this works, let us know! You can contact us with the below steps, but please remember our first advice will be to do the above steps.☝️

If you have already done them, please do include screenshots and it will speed up our process of getting you access to your subscription.

  1. Open the Praktika app

  2. Go to your Profile page

  3. Tap the gear icon (⚙️) in the top-right corner of the screen

  4. Scroll down to "Email contact"

  5. Don't delete the text that appears automatically — that string of numbers and letters is your User ID and helps us find your account in no time 💜

Related Articles
Did this answer your question?