This is instruction for users who unable to reset password for account due to error "No account for this email" as shown below
This error can happen in case:
You purchased subscription online with card, but never received any email from Praktika
You used "Sign in with Apple" login option and purchased subscription in the app
You used "Sign in with Google" login option and purchased subscription in the app
Please follow the instructions below depending on your previous steps:
1. I purchased subscription online with card, but never received any email from Praktika
Open Email Inbox
Confirm that you never received any email from "Praktika.ai" or "Praktika"
If you received email from us, please follow instructions in "I paid for a subscription, but it's not activated" to resolve it faster
Send email to support@praktika.ai with the following details:
Date of purchase: YYYY-MM-DD (example: 2026-01-27)
Time of purchase: HH:MM (example: 21:58)
Payment Method: Credit Card or Apple Pay or Google Pay or Link
Last 4 digits of credit card: XXXX (example: 2048)
Payment amount: ... (example: $9.99)
Support team will review the case and reactivate subscription on your email address. Allow us up to 72 hours to fix the issue
2. I used "Sign in with Apple" login option and purchased subscription in the app
Open the app
Tap on "Log In"
3. Tap on "Continue with Apple"
Note that "Continue with Apple" option available in iOS App only
4. Sign in with Apple
5. You successfully signed in to your account
3. I used "Sign in with Google" login option and purchased subscription in the app
Open the app
Tap on "Log In"
3. Tap on "Continue with Apple"
Note that "Continue with Apple" option available in iOS App only
4. Sign in with Apple
5. You successfully signed in to your account