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Web Service Failed: WS_Sales:getSalesRep

SalesRep Not identified, invalid code (50572944) specified

Zaid Akel avatar
Written by Zaid Akel
Updated over a year ago

When attempting to create a Sales Quote, PREO will send the Sales Rep Agent number to E-Automate. If the Agent number is not properly set in PREO you will receive the following error.

Web Service Failed:

Server was unable to process request. ---> WS_Sales.getSalesRep, SalesRep no identified. Invalid Code (###) specified.

The Regional Administrator should review the User Account setup. Verify (with IT if necessary) that the Agent number in PREO matches the Agent number in E-Automate.

In the above screenshots, the PREO Agent Number should be updated to "31SA41".

NOTE: Be sure to check for leading and trailing spaces. Once updated, you can try to create the quotes again.

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