How can I cancel my ProgressionLIVE subscription?
To cancel your subscription, please contact our team and ensure that the required notice period is respected.
Monthly subscriptions
Customers on a monthly billing plan must provide at least 30 days' notice before their desired cancellation date.
Are there any cancellation fees?
No. There are no cancellation fees associated with closing your account.
What should I do before requesting cancellation?
We strongly recommend that you export any data you wish to keep before submitting your cancellation request.
In accordance with Law 25 requirements, all data associated with your account will be permanently deleted within 30 days following the account closure date. Once deleted, the data cannot be recovered.
How do I export my data?
You can follow the complete guide here:
Export procedure
Sign in to your Progression account.
Navigate to the Management section.
Click Import/Export.
Select Export.
Choose the type of data to export (tasks, customers, locations, etc.) and the desired date range.
Click Start Export.
Your data will be exported in Excel format for record keeping and archiving purposes.
What happens after cancellation?
Once your cancellation request has been processed:
Your subscription will be terminated on the scheduled cancellation date.
Access to your ProgressionLIVE environment will be removed.
Account data will be deleted within 30 days in accordance with applicable legal requirements.
Deleted data cannot be restored.