FAQs | Transactions
Get answers to common questions about your transactions, including payments, transfers, refunds, and processing times.
31 articles
Why do I have a transfer limit on my business account, and how can I increase it?
Where do I find pending transfers that need approval?
How do I approve or reject multiple pending transfers at once?
Can I chat with the initiator of a transaction for more details?
What are 'Labels' and how can they help me?
Can I edit a label after saving it?
How do I edit or delete my saved beneficiary details?
Can I make bulk payment or upload my company payroll?
Can I download or export the analytics data on my homepage?
Can I pay my utility and other bills directly from the app?
What category of bills can I pay using my Prospa account?
My incoming transfer is yet to reflect. How long does it take?
My transfer failed. What should I do?
How do I turn on notifications for pending transactions?
How do I download/share a transaction receipt?
How do I filter transactions?
How do I add/save beneficiary?
What is Prospa's Automation feature about?
How does the "Amount Rule" work?
Can I use only an existing beneficiary for the Amount Rule?
What information do I need to set up an Amount Rule?
What is the Split Rule?
How do I set the percentage for the Split Rule?
Can I choose where the split funds go?
What is a Recurring Payment?
How do I set up a Recurring Payment?
How do I stop Recurring Payments?
How do I delete an automation rule?
What happens after I delete a rule?
Are there any requirements for setting up automation rules?
What happens if I don't have enough funds for an automated transfer?