The stick-on device pairs with your phone via Bluetooth. Everyone on the policy needs to download the RAC Black Box app and pair with the device. After the first pairing, the device will connect to whichever phone it finds first.
Two reasons your device might not connect with your phone:
1. Another phone is already connected
The device can only connect with one phone at a time. If you have another driver already connected, they'll need to turn off their Bluetooth for you to pair with the device.
Once you've paired the first time, everyone can turn their Bluetooth back on.
2. Your device is asleep
The device wakes up when it detects movement - usually you opening your car door and getting in.
If you notice that your phone hasn't connected, check the device. Blue lights mean it's waiting to connect and green lights mean connected (these will go off soon after you start driving).
No lights? Your device hasn't detected movement. Opening and shutting your door should be enough to wake it up.
Still having problems? Start a chat with us for help.