In this help article, we will discuss what reviews are, why you should use them, and how to utilise them within the Engage platform. Let's dive in!
What Are Reviews?
Reviews are messages that convey feedback from previous clients or customers about a past sale or experience. These reviews highlight positive aspects of your service and demonstrate your track record of success.
Why Use Reviews?
Reviews serve as powerful social proof tools. By showcasing positive feedback from satisfied clients, you establish credibility and build trust with potential prospects. Reviews demonstrate that you have successfully handled sales in the past and received favourable feedback, which can greatly influence a prospect's decision to work with you.
Using Reviews in Engage:
Log in to your Engage account and navigate to the Account Admin section.
Within Account Admin, locate and click on the Reviews option.
To add a new review, click on the Create button. You can manually enter the property address or search for a previous project already in the system.
Assign the user associated with the review (an agent or admin) and provide the vendor's name (previous homeowner). Enter the review they provided, such as a five-star rating, and any specific comments they shared. To maintain authenticity, you can copy and paste from other review websites or platforms.
After entering the review details, click on the Save Review button. You also have the option to add an image related to the review, which enhances its visual appeal.
In your Engage proposal, look for the right-hand sidebar. You should find an option to add a review. Choose from the previously added reviews and select the ones that are most relevant, recent, and impactful for the specific sale you are working on. This ensures the reviews align with the prospect's needs and provides compelling social proof.
Remember to avoid any spelling errors when entering review details, as accuracy and professionalism are essential.
By effectively utilising reviews within your proposals, you can impress potential clients with your proven track record and positive client experiences. It is recommended to select reviews that are relevant to the type of property or service you are currently offering.
You can also watch our video for a visual walkthrough on how to add this:
If there are any issues or concerns, please contact your Engage Support at support@engagedigital.io.