To edit your own profile (as Agent)
Go to https://realhub.realbase.io/ and sign in with your Agent account.
In the left-hand menu, click Account Settings.
Update any of the editable fields (First Name, Last Name, etc.) as needed.
Optional – add extra details. These aren't part of the initial set up, but you can add them anytime from the Edit User Page:
Additional profile information: external links (social media, reviews) and agent information (bio/description, etc.).
Profile photo: in the right-hand section, find User Image and drag or upload your picture – it will be captured in the system.
User settings: manage User Permissions and Notification Settings as required.
Click Save Details.
To edit a teammate's profile (as an Office Administrator)
Go to https://realhub.realbase.io/ and sign in with your Office Administrator account.
In the left-hand menu, select Agency Admin, then click Agents & Users.
Click the name of the user you need to update.
Update any of the editable fields (First Name, Last Name, etc) as needed.
Click Save Details.
For both methods, after you click Save Details, you’ll stay on the same page and and a notification ‘User Updated Successfully’ will appear in the top-right of the screen.
Important: Roles, CRM details, and what you can edit
Can be updated: Most profile details — name, agent bio, username, profile photo, links, and so on — at any time by selecting the user from the Agents & Users list.
Can't be changed: A user's role. Once a user is created, Agents cannot be switched to Office Administrators, or vice versa.
Must match your CRM (if synced): If the user is connected to a CRM (Agentbox, Box+Dice, etc.), their Name, Email, and Mobile Number in Realhub need to match their CRM details. Keep them consistent to avoid syncing issues.
Troubleshooting & Edge Cases
Profile image upload failed?: Check if the file is a JPG or PNG format and no larger than 13 MB.