To create an EBU Admin User
Log in to Realhub as an Office Administrator.
Create the user as an Office Administrator first, following the standard process in How to Create a New User.
Open the new user from the Agents & Users list, under Agency Admin, and go to their Edit User page.
Set the EBU Admin Settings option to Yes.
Click + Manage Agents.
Use the Search box to find and add each Agent this Admin should support.
Once all required agents are listed, click Save.
The assigned Agents now appear in the EBU Admin Settings panel. From this point, the EBU Admin will only see campaigns belonging to those Agents when managing campaigns.
Important:
Same access, limited view: An EBU Admin has the same abilities as a standard Office Administrator, including access to Agency settings — the only difference is that their campaign view is limited to their assigned Agents.
Not a campaign Agent: Like all Office Administrators, an EBU Admin cannot be assigned to a campaign as an Agent.
Roles can't be changed: They must be created as an Office Administrator from the start. A user's base role can't be changed after creation, so an Agent cannot later be converted into an EBU Admin.
Troubleshooting & Edge Cases
An Office Administrator can't see a particular campaign: If they're set up as an EBU Admin, they only see campaigns belonging to the Agents assigned to them. To give them access, open their Edit User page and add that campaign's Agent under Manage Agents.