Overview
Overview
The Realync Approval Feature was recently revised to the new Review Feature! The revisions include automated sharing to certain integration partners, automated review requests upon publish (no need to request after publishing anymore!), and allowing any user, regardless of their role, to have permission to manage content on behalf of their property!
This helps on-site teams collaborate with their regional or corporate users who want to ensure that the content used in more public channels meets a certain standard. This feature was built to strike a balance between allowing site teams to quickly create and share content with prospects directly, without waiting for a review; while also providing a means to control the quality of the content that is to be shared more publicly.
The Realync Reviews Feature also provides benefits to users who wish to add their unit-level content to Integration Partners like Apts.com, Engrain, Betterbot, and Pynwheel. The Reviews Feature simplifies integration setup and content maintenance by letting us know which content has already been reviewed and is available to share with these partners.
Videos that have not yet been Reviewed and marked Ready for Share will only be available to share privately with prospects or social media outlets. All marketing-related sharing options, particularly for unit-level videos (QR code, Embed Code, and Integrations), will be grayed out and unavailable.
Using the Review Feature as a Reviewer
Using the Review Feature as a Reviewer
When the Review Feature is turned on, all videos will start in the Request Review status. As a user with the Reviewer permission you can Review and Reject video content that can be shared via QR code, embed link, integrated partners. A video may be selected as Ready to Share or Rejected at any time by navigating to the property tab.
Users without the Reviewer permission will be required to have their content reviewed before certain share options will become available. The request for Review will automatically be sent to users with the appropriate permissions upon publishing. Users may also send a reminder notification email for published videos still waiting for Review.
Reviewing a Video
Navigate to the Video page of the property with videos to Review
To mark a video as Ready to Share click on the ✔ of a video. To Reject a video, click on the X.
If Rejecting, Realync will also require the Reviewer to add a brief description for rejecting the video, so that the video owner may know what needs to change.
Realync will notify the owner once the video is marked as Ready to Share or Rejected.
Changing a Rejected video to Ready to Share
Navigate to the Video page of the property with videos to Review
Click the “...” on the video
Select “Ready to Share”
This will update the video to the Ready to Share status
You will also have the option to share the video immediately
Realync will notify the owner once the video is marked as Ready to Share
Removing the Ready to Share Status
Navigate to the Video page of the property with videos to Review
Click the “...” on the video
Select “Remove Share”
This will update the video to the Request Review status
Status Details
Request Review
All videos will start with the Request Review status
These videos will have the Prospect Link and Social sharing options
All other options will be grayed out (QR code, Embed Code, and Integrations) until marked ready to share.
Ready to Share
All sharing options will be available for this video
Rejected
Rejected videos will function the same as Request Review videos, except that they will also have details as to why the video was Rejected
Using the Review Feature as a Requester
Using the Review Feature as a Requester
When the Review Feature is turned on, all videos will start in the Request Review status. All users who are not granted Review permissions will be able to request content to be Reviewed.
There are three ways to Request Review of the video:
Newly recorded videos will automatically be sent for review.
Click on the clipboard with a ✔ of a video that has not been reviewed.
When a user without Review permissions attempts to share a video that has not been marked Ready to Share through a marketing channel (i.e. when they attempt to create an embed code, an integration link, etc.), they will be given the option to Request Review.
When Review is requested, an email will be sent to the Reviewer you selected.
When a video has been marked Ready to Share, the content creator will be notified and all sharing features will be available for the video.
Rejected Videos:
When a video is Rejected, the video owner will be sent an email notification with a brief reason for rejection and a Red X will appear on the video.
Videos with a "Rejected" status and videos with a "Request Review" status are similar. The "Rejected" videos will also contain a brief description explaining why they were rejected.
Please reach out to your CSM or support@realync.com if you are interested in activating the Review Feature for your properties.
