This is called an “Artist mapping issue” and can occur on some platforms when two bands/artists have a similar name - even though the information we deliver is 100% correct. But hey, good news, this is easily solved! 👍
Spotify, Apple Music, TIDAL, Anghami, Qobuz, NetEase
Simply contact our support team with the following details:
UPC of your release that has been mistakenly placed on another artist's page
The link to the correct artist page
If you only have one release and don't have an artist page yet, don't worry, we'll request one for you.
We'll do the rest for you!
Deezer
Log into your Deezer for Creators, and then submit a request by filling out this form.
Amazon Music
Once you're logged into your Amazon Music for Artists profile.
Under "User Settings", simply click "Help"
Then click "Report Issue" and choose “My content is on a different artist profile”
Click submit once you've filled out the form
Amazon's catalogue specialists will review and address the issue promptly. Please allow up to four weeks for the changes to be visible on Amazon Music.
YouTube Music/YouTube
For artists who don’t have an Official Artist Channel (OAC), YouTube will automatically create your own Topic Channel. This channel is where regular YouTube users can find your music. To move your music from your Topic Channel to your own channel, you need to claim your Official Artist Channel. Visit this page to learn how to claim your OAC.
If you're not yet eligible for an OAC, and your release is on someone else's Topic Channel, reach out to our support team with the following details:
UPC of your release that has been mistakenly placed on the wrong Topic Channel
The link to the correct Topic Channel
If you only have one release and don't have a Topic Channel, don't worry, we'll request one for you.
SoundCloud
Music distributed to SoundCloud via Record Union are placed on auto-generated profiles SoundCloud created. If you already created your own SoundCloud page and you want to merge it with the autogenerated profile, please reach out to us and we can send a request on your behalf.
If you don't have your own SoundCloud profile yet, just reach out to us and we can help you gain access to this page.
Beatport
Beatport works more with label pages than artist pages, and they typically place releases of artists with the same artist name onto one page. However, if there are discrepancies with your artist name on Beatport, such as issues with letter casing, please reach out to us so we can request a correction on your behalf.
If you want to create your own Beatport verified label or you'd like to use your existing one, please see our guide here.
If you want to update your label page's bio and image, just reach out to us and we'll send a request to Beatport on your behalf.
Pandora
We can contact Pandora on your behalf and request that they fix this. In order to do this, we need the following information:
UPC(s) for your release(s)
Links to your release(s) on Pandora
Artist Name
Genres (Primary and Secondary)
Location (where you call home)
Social/web links (where Pandora can find you online)
Once we have this information, we can send the request to Pandora and they will update their site in due course.
How can I check if my music through Record Union go to my existing artist pages?
Artist mapping issues occur automatically in the stores, and unfortunately, for some stores, we cannot take specific actions to prevent them before delivering a release. This is because there isn't a way to determine which artist page the release will map to until the stores have processed it (except for Spotify and Apple Music where we can send artist IDs).
However, there is a proactive step we can take right after you upload your release. Here’s what you can do:
After uploading your release, reach out to us with the UPC of your release and the link/s to your existing artist page/s.
As soon as the release reaches the music service's system (prior to the release date), we can check if it is mapped to the correct artist page.
If the release is not mapped correctly, we will contact the music service/s to move it to the right page before the release date.
Until music services implement a fully functioning technical solution, we need to collaborate closely between the upload and release date to ensure everything goes smoothly.
Please note: Some music services don't accept artist mapping requests. We'll keep you posted here for any updates!