In this article we explain how to best utilize our Phone Status feature.

Phone statuses allow you to track which phone numbers are Correct, Wrong, No Answer, DNC or Dead. Knowing the status of the phone number helps you to quickly follow up with leads, since you’ll know which phone number is correct and saves you time so you don’t continue to call and attempt to market to wrong and dead numbers.

Phone statuses are located within a record next to the phone numbers. The icons indicate if a phone number has Correct, Wrong, No Answer, DNC, or Dead status.

No Answer: This status is used when you call a number, and it rings but no one picks up. The phone is active, but the person didn’t answer, possibly because they were busy, didn’t recognize the number, or chose not to answer at that moment. The number could still be valid and in use.

Dead Phone: This status is applied when you call a number, and it's no longer in service. You might hear a message saying the number has been disconnected or isn’t valid. This means the number is completely inactive and can’t be used to reach anyone.

Wrong Number: This status indicates that the phone number you called does not belong to the person you were trying to reach. For example, if you were trying to contact John Doe, but someone else entirely answers, you would mark it as a "Wrong Number."

Correct Number: This status is used when the phone number you called successfully reaches the person you intended to contact. If you were trying to call John Doe, and John himself answers, this would be marked as a "Correct Number."

For DNC, you can update as Correct DNC, Wrong DNC, or Unknown Owner DNC.

Correct DNC: This status is a combination of "Correct Number" and "Do Not Call." It means that the phone number you have is correct for the person you intended to reach, but they have requested not to be contacted, so it is also marked as Do Not Call.
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​Wrong DNC: This status is a combination of "Wrong Number" and "Do Not Call." It means that not only was the number incorrect for the person you were trying to reach, but it is also on a Do Not Call list, so it should not be called again.

Unknown Owner DNC: should be used if the person you are speaking with does not confirm if they are the owner or if it is a wrong number. This will update the phone status to DNC only.

Phone Statuses can be updated manually from within a record, on upload, or through our integrations.

To update a phone status manually, simply click the icon of the status you want to update.

To update on upload, include phone status columns in your csv and map this section to the phone status field on upload.

The phone statuses we accept on upload are listed below. Phone statuses added on upload are not case sensitive

Need more help with uploading? Check out our Uploading Data articles.

Phone statuses can be updated through Zapier or our direct integrations. Business plan customers have access to inbound integrations from Calltools and Readymode, which allows you to update your data in real time without the use of Zapier. All account plans have Zapier access.
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To update phone statuses through Zapier, select the select the newest version of Zapier. Looking for more information about Zapier? Check out our Zapier Integration article in the Help Center.

To update phone statuses through our direct integration with Calltools or Readymode, include the phone status you want to update within the connector. Phone statuses updated through direct integrations are case sensitive.

Note: Calltools and Readymode will set up this integration for our customers on the Business plan. For more information on integrations and how they work, please visit the Integration section of our Help Center.

Related Trainings

How to Switch from using Phone Tags to Phone Statuses

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