Overview
This guide will show you how to change the outcome of a showing after it's been closed out in the system.
When to edit a showing
You can edit a showing if you want to:
Change a Completed showing to Missed or Failed
Change a Missed showing to Completed or Failed
Change a Failed showing to Completed or Missed
We recommend editing a showing the same day as the scheduled showing, since this will affect the timestamp of the showing outcome.
How to edit a showing
Open the Command Center
Select the prospect
Find the leasing event (in blue) for Showing Complete, Showing Failed, Missed Showing
Hover over it and press the pencil icon
Edit the showing on the right-hand side
Press Save
The showing updates immediately.
What happens after editing a showing
After saving:
Old showing outcome is deleted from the system
The new showing outcome is saved
Existing reminders follow-ups adjust automatically.