It's completely normal for us to ask for an extra document. It doesn't mean anything is wrong with your application. It usually just means we need one more piece of information to finish our assessment.
Common reasons
The documents uploaded don't yet show enough funds, so we need additional savings, income or family support evidence
A bank statement is a screenshot or photo rather than the original PDF
A statement is missing a month, or doesn't cover the most recent 3 consecutive months
A document is unclear, cropped or password-protected
We need a copy of a family member's ID alongside their bank statements
What to do
Our email will tell you exactly what's needed. If it's a savings or funds shortfall, it will include the specific amount. Upload the requested document to your dashboard, or reply to the email with it attached.
Please only send what's asked for, and don't re-upload documents we already have. Once we receive what we need, we'll pick your application back up straight away.
Not sure what to send?
Reply to the email or message us on live chat, WhatsApp or WeChat and we'll help.