Overview
Digital gift cards can be purchased in the patient app or on your practice’s branded gift card web page. Buyers choose a design, amount, recipient, and delivery timing. Recipients redeem balances as RepeatCash in the patient app.
This article is for front-desk staff and managers who explain the purchase flow, promote gifting, and troubleshoot common buyer questions.
Before You Start
Gift cards must be configured in the Admin Panel. See Digital gift cards overview (Admin Panel).
Know the For Myself vs. For Someone Else rule before helping buyers. See Manage gift cards (Admin Panel).
Run a test purchase in the app and on your web page so staff see the same screens patients see.
Promotional bonus tags appear next to eligible amounts when a gift card special offer is active. See Set up a special offer with gift cards (Admin Panel).
Why It Matters
When staff know the buyer flow, they can:
Answer questions about scheduling, delivery, and self-purchase vs. gifting.
Prevent wrong-account credits by reminding buyers to select For Someone Else.
Promote the web link to friends and family who are not app users.
Use Give Someone a Hint to generate organic gift purchases.
How It Works
In-app purchase: Patients open Shop → Gift Cards, choose a design and amount, select recipient option, set delivery timing, add to cart, and check out.
Recipient options:
Keep for Myself (or For Myself on web): credits RepeatCash to the buyer’s Wallet instantly.
Buy for Someone Else (or For someone else on web): prompts for recipient name, phone, or email and a personal message.
Delivery timing: Send Now delivers immediately via text (and email if provided). Schedule for Later sets a future delivery date.
Web purchase: Non-patients use your gift card link on a branded mobile page. Checkout does not require an app or account. The recipient receives a text with a redemption link.
Tracking: Senders view purchases under gift card history in Wallet. Recipients claim RepeatCash after signing up or logging in.
Give Someone a Hint: Patients share a link from the gift card tab so friends and family land on your checkout page with sender info prefilled.
Restrictions: RepeatCash cannot buy gift cards. Gift cards cannot be financed with Affirm.
Step-by-Step Instructions
Walk through an in-app gift card purchase
Open the patient app.
Go to Shop → Gift Cards.
Choose a design.
Select recipient:
Keep for Myself for self-purchase
Buy for Someone Else when gifting (coach patients to use this option)
Select an amount. Note any promo bonus tags if a special offer is live.
Choose Send Now or Schedule for Later.
Add to cart (buyers can add multiple gift cards in one order).
Complete checkout.
Confirm the recipient receives text or email with the gift card.
Walk through a web page purchase
Open your practice gift card web link.
Select a card amount.
Choose For someone else or For themselves.
Enter recipient details and message if gifting.
Select Send now or schedule a future date.
Complete secure checkout (no app required).
Recipient receives a text with redemption link; buyer receives confirmation email.
Use Give Someone a Hint (patient)
In the app, go to Shop → Gift Cards.
Tap the share link icon (top right).
Send the link via text to friends or family.
Recipient opens the branded checkout page with sender information prefilled.
This feature is great for birthdays, anniversaries, or holidays, making it easy for patients to drop a “hint” for the perfect gift.
Help a buyer track a sent gift card
Sender opens gift card purchase history in Wallet.
Review Amount, Recipient, and Status (claimed or not yet used).
Use the nudge option if the recipient has not claimed the card.
Staff can also check status on View gift card sales (Admin Panel).
Best Practices and Pro Tips
Run a test purchase in app and on web before peak seasons.
Script For Someone Else at the front desk when patients buy gifts for others.
Promote Give Someone a Hint before birthdays and holidays.
Share the web link on social media for non-patient buyers.
Escalate wrong-account credits using Manage gift cards (Admin Panel).
Common Mistakes and FAQs
Q: Can someone buy a gift card without downloading the app?
A: Yes. Use your practice gift card web page.
Q: Will the recipient need an account to claim?
A: Yes. After clicking the link in the text, they sign up or log in and RepeatCash is added to Wallet.
Q: Can buyers send gift cards to multiple people in one order?
A: Yes. Add multiple gift cards to the cart in one checkout.
Q: Can patients buy gift cards for themselves?
A: Yes. Select Keep for Myself or For themselves. RepeatCash credits their Wallet.
Q: Can buyers schedule delivery for a future date?
A: Yes. Choose Schedule for Later at purchase.
Q: Can patients use RepeatCash to purchase a gift card?
A: No. RepeatCash cannot be used for gift card purchases.
Q: Can gift cards be financed with Affirm?
A: No. Affirm prohibits financing stored-value products such as gift cards.
Next Steps and Support
Need help? Email support@repeatmd.com