Overview
You can delete your Patient App account at any time from Account Details. Deletion is permanent and removes your personal information from RepeatMD’s patient-facing systems. Required transaction and financial records may be retained for legal and accounting purposes.
This article is for patients using the Patient App. Practice staff should direct deletion requests here rather than attempting to delete accounts on a patient’s behalf.
Why It Matters
Account deletion gives you control over your personal data:
Remove your personal information from RepeatMD messaging and engagement systems.
Complete deletion yourself without waiting for manual practice processing.
Meet privacy expectations when you no longer want an active app account.
For practice staff: self-service deletion reduces manual privacy-request handling while keeping consent on the patient’s side.
Before You Start
Deletion is initiated by you from the Patient App. Practices should not delete accounts on your behalf as a standard workflow.
Deletion is permanent and cannot be undone.
Active memberships, unused credits, rewards, or RepeatCash do not block deletion, but you will lose access to them.
If you plan to return later, you must sign up again as a new user. Previous account data is not restored.
For account overview and other settings, see Manage account settings (Patient App).
How It Works
What gets removed.
Personally identifiable information (PII) is permanently removed.
Data is removed from messaging and engagement systems.
Credits, rewards, and purchase history are removed from your patient experience.
You are immediately logged out of the app.
What is retained.
Required transaction and financial records are retained for legal and accounting purposes.
RepeatMD Support can access retained records when required for compliance.
Who can delete.
Any patient can delete their account at any time from the Patient App.
Deletion is allowed even with active memberships, unused credits, rewards, RepeatCash, or past purchases.
After deletion.
The action cannot be reversed by your practice or RepeatMD Support.
If you return, you create a new account from scratch.
Step-by-Step Instructions
Delete your account
Open the Patient App and sign in.
Go to Your Account (*Person icon in upper right side of your patient app).
Tap Account details.
Scroll to the bottom of the screen.
Tap Delete account.
Review the confirmation message carefully.
Tap Delete my account to confirm.
After confirmation, you are logged out and your personal data is erased from patient-facing systems.
Best Practices and Pro Tips
For patients
Use remaining credits and rewards first if you still want their value before deleting.
Cancel or resolve active memberships with your practice if you have questions about billing after deletion.
Understand permanence — there is no undo.
For practice staff
Direct patients to delete their own account in the Patient App for consent and compliance.
Do not process privacy requests manually when self-service deletion is available.
Use this article as your standard response to data removal requests.
For duplicate accounts or phone-number issues, see Update phone numbers and manage duplicate accounts (Admin Panel).
Common Mistakes and FAQs
Q: Can my practice delete my account for me?
A: No. You must delete your own account to ensure consent and compliance.
Q: What if I delete my account and want to return later?
A: You can sign up again, but your previous account and data will not be restored.
Q: Does account deletion remove all records everywhere?
A: Personal data is removed from patient-facing systems. Required transaction and financial records are retained and may be accessed by RepeatMD Support for compliance.
Q: Can I delete my account if I have an active membership?
A: Yes. Deletion is not blocked by active memberships, credits, or past purchases.
Q: Can RepeatMD Support restore my account?
A: No. Deletion is permanent.
Next Steps and Support
Need help? Email support@repeatmd.com