Overview
Your Account area in the Patient App gives you access to purchase history, active memberships, available RepeatCash, and personal settings. From here you can review what you have bought, manage membership billing, and update account preferences.
This article is for patients using the Patient App. Practice staff manage patient records in the Admin Panel — see Update phone numbers and manage duplicate accounts (Admin Panel) when a patient needs help with login or duplicate accounts.
Before You Start
Download and sign in to your practice’s Patient App.
Your Account tab may show different sections depending on what your practice has enabled.
Some account changes — such as deleting your account or re-enabling text messages — have permanent or compliance-related effects. Read linked articles before proceeding.
Why It Matters
Your account settings keep you connected to your practice’s offers and purchases:
Track treatments and packages you have bought and what is still available to redeem.
Manage memberships and update billing information when your card changes.
Control communication preferences including text message opt-in status.
Maintain account security by keeping contact information current.
How It Works
Wallet. Open the Wallet tab to view your account and manage your Treatments, Offers, Products, Memberships, RepeatCash, and Gift Cards
Treatments. Shows treatments and packages you currently have available to redeem.
Memberships. Lists active memberships and lets you purchase the memberships your practice offers. Billing information for memberships can be updated from the membership section.
Your Account (*Person icon in upper right corner of app). Manage personal account information and preferences within the app. Also see your Order history, Reward history, Visit history, and Personalization details. You can also access App Support in this section for help with issues experienced in your app.
Staff-managed changes. Some updates — like correcting a phone number tied to login or merging duplicate accounts — require your practice’s Admin Panel or RepeatMD Support. See linked admin articles in Next Steps.
Step-by-Step Instructions
View treatments and purchase history
Open the Patient App and sign in.
Tap Wallet (or your profile icon).
Open Treatments.
Review available treatments and packages you can redeem.
Go to Your Account (*Person icon in upper right corner of app) to see past purchase history for completed orders.
Manage memberships
From Account, open Memberships.
Review your active membership benefits and status.
To purchase a new membership, browse available options your practice offers in this section.
To update billing information, scroll to the bottom of your membership details and follow the billing update flow.
For detailed membership billing steps, see Update membership billing information (Patient App).
Open account settings
From Account, tap Settings (or Account Details).
Review and update available profile and preference fields.
Save any changes before leaving the screen.
Available settings vary by practice. If you cannot change a field in the app, contact your practice or RepeatMD Support.
Best Practices and Pro Tips
Check My Treatments before an appointment so you know what you have available to redeem.
Update membership billing promptly when your card expires to avoid interrupted benefits.
Keep text opt-in status current if you want appointment and promotional messages — see Opt back in to text messages (Patient App).
Contact your practice before deleting your account if you have active memberships or unused credits you may want to use first.
Common Mistakes and FAQs
Q: Where do I see my RepeatCash balance?
A: RepeatCash appears in your account area when your practice has enabled it. Check Account or Wallet depending on your app layout.
Q: Can I change my phone number in the app?
A: Phone number changes may require your practice to update your profile in the Admin Panel. See Update phone numbers and manage duplicate accounts (Admin Panel).
Q: How do I delete my account?
A: See Delete your account (Patient App). Deletion is permanent.
Q: I stopped getting text messages. How do I fix that?
Q: Can my practice change my account settings for me?
A: Staff can update some profile fields in the Admin Panel. Account deletion must be initiated by you in the Patient App.
Next Steps and Support
Update phone numbers and manage duplicate accounts (Admin Panel) — for staff assisting with login and duplicate accounts
Need help? Email support@repeatmd.com