Upload your own imagery in the different Shop categories and continue to make the app look and feel like your practice.
Overview
Your Shop category screens can display custom hero images at the top of each section. From the Services and App Builder, you can upload imagery for Treatments, Packages, Memberships, and Browse by Concern so the app looks and feels like your practice.
This article is for practice owners, managers, and admins who want to customize shop visuals beyond default imagery.
Before You Start
You must have Administrator, Manager, or Marketing access to edit App Builder content.
Click Services or App Builder in the left-side navigation.
Recommended hero image specs (all four categories):
Dimensions: 1170 x 600px
File type: JPG or PNG
Max file size: 2MB
Review Asset guide (Admin Panel) for additional shop imagery dimensions (category thumbnails, browse hero, treatment cards).
Browse by Concern images update in two places: the home screen Browse by Concern section and the matching Shop category. Plan imagery accordingly.
Why It Matters
Custom category hero images help you:
Keep branding consistent across Home and Shop as patients browse treatments and packages.
Highlight priority services with imagery that reflects your current marketing focus.
Improve engagement with visuals patients recognize from your website or in-office materials.
Guide patients into the right shop sections with clear, category-specific imagery.
How It Works
Three category screens. RepeatMD supports custom hero images on:
Treatments — top of the Treatments services category
Packages — top of the Packages services category
Memberships — top of the Memberships services category
Browse by Concern — bottom of the App Builder page under Browse By Concern category
Where to upload: Treatments, Packages, and Memberships happen in Services using the tab at the top of the screen (Treatments, Packages, or Memberships). Browse by Concern happens in App Builder at the bottom of the page under Browse By Concern category
Thumbnail pairing: If you also customize category thumbnail images in Shop Browse, keep thumbnails aligned with their header images. See the Category thumbnail images and Category header images sections in Asset guide (Admin Panel).
Step-by-Step Instructions
Upload a Treatments category hero image
Log in to your Admin Panel.
Click Services in the left-side navigation.
Click the Treatments tab at the top of the screen.
Click the grey Upload JPEG or PNG box (*There may be a default image in this box).
Select your image file (1170 x 600px recommended).
Upload a Packages category hero image
Log in to your Admin Panel.
Click Services in the left-side navigation.
Click the Packages tab at the top of the screen.
Click the grey Upload JPEG or PNG box (*There may be a default image in this box).
Select your image file (1170 x 600px recommended).
Upload a Browse by Concern hero image
Log in to your Admin Panel.
Click App Builder in the left-side navigation.
Click the Home tab at the top of the screen.
Locate the Browse by Concern section at the bottom of the page.
Click the grey Upload JPEG or PNG box (*There may be a default image in this box).
Select your image file (1170 x 600px recommended).
Confirm the image appears on both the home screen Browse by Concern section and the matching Shop category.
Best Practices and Pro Tips
Avoid busy patterns. Simple imagery keeps any overlay text readable.
Match thumbnails to headers. When you change a category header image, update the corresponding thumbnail in Shop Browse so the experience stays cohesive.
Use treatment-specific imagery where possible. Show patients receiving a service rather than abstract stock photos.
Revisit images after menu changes. When you add or retire major service lines, refresh category heroes to reflect your current offerings.
Compress large files. Stay under the 2MB limit to avoid upload failures.
Common Mistakes and FAQs
Q: I updated Browse by Concern but only see the change in one place. Why?
A: Browse by Concern images should update on both the home screen and the Shop category from a single upload on the Home tab. If you only see one update, refresh the preview or re-upload the file. Contact support@repeatmd.com if the issue persists.
Q: What dimensions should I use?
A: 1170 x 600px for all three category hero images. See Asset guide (Admin Panel) for thumbnail and treatment card dimensions.
Q: Can I upload hero images from MedCommerce Engine instead of App Builder?
A: Category hero images are configured in App Builder. Treatment and package catalog details (pricing, descriptions, publishing) are managed under MedCommerce Engine.
Q: Who can upload category hero images?
A: Administrators, Managers, or Marketing with App Builder access.
Next Steps and Support
Asset guide (Admin Panel) — full dimension reference for shop imagery
Need help? Email support@repeatmd.com