Overview
You can edit sitewide promotions from the Sitewide Promotions list or from the linked custom shop category in App Builder. What you can change depends on whether the promotion is scheduled (start date in the future) or active (currently running), and whether it includes a special offer (discount attached).
This article is for practice owners, managers, and marketing admins who need to update titles, locations, creative assets, or text messages on an existing sitewide promotion.
Before You Start
You need Administrator, Manager, or Marketing access.
Open Sitewide Promotions from the MedCommerce Engine section of the left-side navigation, or open the linked category via App Builder → Shop Browse.
Know whether your promotion includes a special offer. Edit rules differ for discount vs. awareness-only promotions.
Scheduled promotions (start date still in the future) are fully editable.
Text messages tied to the promotion can be edited only if they have not been sent yet.
Why It Matters
Editing sitewide promotions helps you:
Fix typos or update creative before a scheduled promotion goes live.
Adjust locations when you expand or consolidate sites mid-campaign.
Tune pop-up and banner assets on awareness-only promotions without rebuilding the category.
Avoid patient confusion by understanding which discount fields lock after go-live.
How It Works
Scheduled promotions (start date in the future)
When the start date is still in the future, every field is editable, including:
Title and description
Locations (add or remove)
Special offer toggle, discount, and promo code
Pop-up image, copy, and CTA
Banner settings and colors
Linked text message (if not yet sent)
Active promotions with a special offer (discount attached)
Editable | Not editable |
Title and description | Removing locations |
| Adding new locations |
| Changing whether a special offer applies |
| Promotional pop-up details and image |
| Promotional banner |
Once a discounted sitewide promotion is active, you can update title and description only. Discount amount, promo code, locations, and creative assets cannot be changed in place.
Active promotions without a special offer (awareness only)
(No discount attached)
Editable |
Title name and description |
Adding new locations |
Removing locations |
Would you like to apply a special offer? |
Promotional pop-up details and image |
Promotional banner |
Awareness-only promotions remain more flexible after go-live. You can still update locations, creative, and whether to attach a special offer.
Text messages
If you scheduled a text message with the sitewide promotion, you can edit the message only before it sends. After send, create a new text message campaign for follow-up outreach.
Step-by-Step Instructions
Edit a scheduled sitewide promotion
Log in to your Admin Panel.
Click Sitewide Promotions in the MedCommerce Engine section of the left-side navigation.
Find the scheduled promotion (start date in the future).
Click to open the promotion, or open the linked category via App Builder → Shop Browse → View and edit custom category.
Update any fields: locations, dates, discount, promo code, pop-up, banner, or text message.
Save your changes.
Edit an active sitewide promotion with a special offer
Open Sitewide Promotions or the linked custom category.
Select the active promotion that includes a discount.
Update title and description as needed.
If you need to change discount, locations, or creative assets, end or archive the current promotion and create a new one. See Create a sitewide promotion with a special offer (Admin Panel).
Edit an active awareness-only sitewide promotion
Open Sitewide Promotions or the linked custom category.
Select the active promotion without a special offer.
Update title, description, locations, pop-up, banner, or special-offer toggle.
Save your changes.
Edit a scheduled text message before send
Open the sitewide promotion or go to Text Messaging in the MedCommerce Engine section.
Find the linked message that has not sent yet.
Edit copy, audience, or schedule.
Save and confirm the send time.
Best Practices and Pro Tips
Make major changes while scheduled. Adjust discount, locations, and creative before the start date to avoid locked fields.
Duplicate and reschedule when an active discounted promotion needs a new promo code or location set. End the current promotion, then create a replacement.
Use awareness-only edits for mid-flight creative tweaks. Pop-up and banner updates are allowed on live awareness promotions.
Verify text message timing before save. Once a message sends, you cannot edit it from the promotion drawer.
Coordinate with your team when ending an active promotion early so front desk knows what patients see in the app.
Common Mistakes and FAQs
Q: Why can’t I change the discount on my live sitewide promotion?
A: Active promotions with a special offer lock discount, promo code, locations, and creative assets. Only title and description remain editable. Create a new promotion for discount changes.
Q: Can I add a location to an active discounted promotion?
A: No. Adding locations is not editable on active promotions with a special offer.
Q: Can I switch an awareness-only promotion to include a discount after go-live?
A: On active awareness-only promotions, you can change whether a special offer applies. Confirm the exact flow in the live Admin Panel before publishing. For new discount setup, creating a fresh promotion is often cleaner.
Q: Are scheduled promotions fully editable?
A: Yes. If the start date is in the future, all fields are editable.
Q: Can I edit the text message after it sends?
A: No. Edit text messages only before they send. Send a new message for follow-up.
Q: Where do I open a sitewide promotion to edit it?
A: From MedCommerce Engine → Sitewide Promotions, or from the linked category in App Builder → Shop Browse.
Next Steps and Support
Need help? Email support@repeatmd.com