1. Purpose
Before we can connect your shipping agreements to Returbo, you need to collect certain information from your carriers.
This ensures that:
The integration works correctly
Return labels can be generated automatically
Your return flow runs without manual intervention
2. Required Information per Carrier
Below is a checklist of the information required for each supported carrier.
PostNord
Customer number
GLS
Portal key
Key
Secret
DHL Express
Account Number
API Key
API Secret
Phone Number
DHL Freight
Account Number
Phone Number
Bring
API UID
API Key
Customer Number
Phone Number
UPS
Client ID
Client Secret
Account Number
Phone Number
State/Province Code (only required for US-based merchants)
FedEx
Account Number
Phone Number
3. Information Required for Customs Handling
(Applies to merchants shipping outside the EU)
If you ship goods outside the EU, the following company details must be filled in under:
Returbo → Settings → Company Details
Field | Description | Example |
Organization number | Your company registration number | AB00001 |
VAT number | VAT registration number | SE123456789012 |
EORI number | Required for export customs handling | SE1234567890 |
VOEC number | Required when selling to Norwegian consumers | 2012345 |
Important
The EORI number is required for all exports and must be registered with the relevant customs authority.
VOEC applies only to businesses selling directly to consumers in Norway.
Make sure all information matches your official registrations with authorities and carriers.
Before You Continue
Please ensure:
You have collected the correct credentials from your carrier
Your account details are active
Your company information is up to date
Once everything is prepared, you can proceed with activating the shipping integration inside Returbo.