This is a guide on how to set up the UPS integration in Returbo. UPS requires that you create an app in their developer portal with a callback URL as well as do a two-step verification.
How to find your UPS credentials
How to get the Client ID and Client Secret
The Client ID and Client Secret are used to obtain an access token. This token is passed as a bearer token in your API requests to authorize them.
⚠️ Note:The UPS username used when creating the credentials is tied to the OAuth credentials. Only shipper accounts associated with that username will work with APIs such as Ship and Rate.
Log in to the UPS Developer Website
Click “Create an Application”
Click “Add Apps”
Select “I want to integrate UPS technology into my business”
Then choose the UPS account you want to use for return shipping slips.Fill in your company information
(You do NOT need to select “I’d like to subscribe to API status & updates emails”)
Configure your app:
Name the app Returbo (or any name you prefer)
Callback URL:
https://returboapp.com/ups-activationAdd the following products:
Rating
Pickup
Address Validation
Paperless Documents
Authorization (OAuth)
Tracking
Locator
Shipping
7. Click Save
After saving, you will see your:
Client ID
Client Secret
👉 Copy these, along with:
UPS account number
Phone number associated with the account
Add them to your Returbo credentials.
What is the account number and how do I find it?
You can find your UPS account number in several ways:
Option 1: Invoice
Check any UPS invoice or statement
Look for a 6-digit number
Option 2: UPS website
Log in to your UPS account
Go to View My Invoice
Open an invoice PDF
Look for “Shipper Number” (top right corner)
Option 3: Tracking number
UPS tracking numbers start with “1Z”
The next 6 characters are your account number
(usually 3 letters + 3 numbers)
Still can’t find it?
Contact UPS customer support
What phone number should I use?
Use the phone number associated with your UPS account.