This article will answer frequently asked questions about international shipping international warehouses. This article also provides links to relevant articles.
Here are some related articles you may find useful:
Table of Contents:
How is International and Domestic Shipping Defined in ReturnLogic?
If the returning package is crossing a border to arrive at your warehouse, it is considered an international return and thus would require an international shipping label to be sent.
If the returning package is not crossing a country border to arrive at your warehouse, it is considered domestic shipping. Because this depends on where your customer is shipping the package back, the customer's address will be a determining factor.
How is an International Warehouse Defined in ReturnLogic?
Your Shopify store will be associated with your business which is also associated with a country.
In Settings > Originate > Shipping, you have the option to input your shipping address and an international shipping address. If you set an international shipping address, all packages outside of the store's home country (the one under Shipping Address) will be routed to that warehouse.
For questions about your Shopify store, refer to this article about Shopify Resources
Can I Have More Than One Domestic and/or International Warehouse?
Currently, there is no way to have multiple domestic warehouse locations or multiple international warehouse locations though this may change in the future.
Do I Need to Add a Domestic Shipping Address and an International Shipping Address?
No, having just a domestic shipping address is sufficient. Retailers have the ability to leave the International Shipping section blank. If a customer outside of the store's country mails their return back, they will receive the International Shipping address if one is available; if not, they will be directed to return their package to the main shipping address.
Can I Enable International Returns for Only Certain Return Types?
No, not at this time but this may be an option in the future. There is an option in settings to disable international exchanges.
This is located under Settings > Originate > Policy
How Can I Generate a Label for an International Customer?
To generate an international label, you will first need an account with either EasyPost or Shippo that also has an international carrier associated. You then create the RMA manually within ReturnLogic in order to generate and fill out the customs forms needed for an international shipment.
If you do not have your shipping integration set up to include international shipping labels with pre-selected shipping providers, you have the option to generate the label outside of ReturnLogic. In this case, the Shipping Info email would only include the RMA Authorization Slip. If you are unsure about how to generate a label, contact your shipping provider.
How Do I Create an International Shipping Label for a Pre-existing RMA?
In this situation, you'd have two options for how to proceed:
Delete the existing RMA after capturing all necessary details about the return. After deleting, you will be able to re-create the RMA, generating the label and customs forms necessary.
You have the option to generate the label outside of ReturnLogic. In this case, the Shipping Info email would only include the RMA Authorization Slip. This slip will still be needed, so make sure you send the Authorization Slip along with the new label.
Why is There Only a Return Authorization Slip Generated for my International Customer's RMA?
Due to customs forms, ReturnLogic cannot automatically generate international/cross-border RMAs, so if your customer lodges a return via the returns portal, they will receive only an authorization slip.
Consider contacting your shipping provider if you need international shipping labels to be generated and you do not have that set up. If you are using ReturnLogic's shipping solution and would like to switch to your own to offer cross-border labels, please contact your success manager or support.
Can I Void an International Shipping Label?
The shipping label provider will be able to guide you on how to void a label if possible. If you open the RMA page, click on Shipping and click on the blue "view label" link, the label will show you the name of the company that generated the label.
In this example, you can see that this particular label was created by USPS.
Different providers may have different ways of voiding labels so it is best to follow up with the relevant provider directly.
Does the ReturnLogic Shipping Solution Support International Shipping?
Currently, the ReturnLogic Shipping solution utilizes USPS shipping options that do not cover cross-border/international return shipping. If needed, you can connect to another provider via integration in settings. If you have questions about your options, please reach out to ReturnLogic support.
Is There a Way to Block All International Returns in the Return Center?
Currently, there is no way to block all international returns in settings. This option may be available in the future. In the meantime, you can manually authorize RMAs to exclude any international returns. To learn more about manual authorization, refer to this article.
Is There a Way to Assign the Shipping Label Type According to the Customer's Address/Country?
ReturnLogic defaults to Customer Shipping when an address is outside of the country listed as your Shipping Address. There is no way to assign different shipping types to certain countries.
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