Share this article with anyone who works on providing shipping labels to customers or makes decisions around shipping policies.

If you have not yet integrated a Shippo or EasyPost account and would like to, please reach out to chat support for guidance and set-up instructions. This is a required step.

If you are not sure if you currently use Shippo or EasyPost, check out what has been added to your integration settings. If either Shippo or EasyPost has already been added to your integrations, it will appear on the integrations page.

How to Connect your Shippo Account

How to Connect your EasyPost Account

Shipping Resources

International Return Workflows

International Returns & The ReturnLogic Shipping Solution

Advanced Shipping and International Returns

Selecting a Shipping Provider

FAQ: The ReturnLogic Shipping Solution

Since the ReturnLogic Shipping Solution only offers one kind of label (from USPS), this may not suit the needs of all retailers, especially those with their store(s) and customers based outside of the US. Since USPS does not support all international return shipping, non-US-based retailers will use the shipping integration to connect their ReturnLogic account to shipping providers via EasyPost or Shippo.

Using the shipping integration option and connecting your preferred shipping providers to your account may enable you to provide more flexible and customizable shipping options to your customers.

If you'd like to discuss your options with ReturnLogic support or Customer Success, please feel free to reach out.

Yes, you can switch options over time. Selecting one or the other upon onboarding does not limit your choice.

If you would like to use the shipping integration, you will need to alert ReturnLogic of your interest. Please reach out with this request as soon as you have decided to use this option.

If you are already using the shipping integration and would prefer to utilize the ReturnLogic Shipping Solution for labels, please alert ReturnLogic support and/or your Customer Success Manager to have them guide you through switching.

In your ReturnLogic settings, you have the option to connect several different kinds of integrations. The shipping integration allows you to connect to either EasyPost or Shippo. It is through use of your EasyPost or Shippo account that you will be able to connect your ReturnLogic account to a shipping provider.

If you have more than one ReturnLogic account, you may decide to integrate your shipping settings differently depending on the location of the customers you plan to support. For example, for your US-based store, you may use the ReturnLogic Shipping Solution and for your Canada-based store you may choose to use EasyPost.

When adding shipping providers, we recommend setting up more than one to with your EasyPost or Shippo account in case one of your shipping providers has a temporary outage. Having more than one carrier available to your customers at all times can help you avoid being impacted by a bug or outage. This can be done while logged in to your respective account. If you need help completing this step or have questions, please reach out to EasyPost or Shippo support.

Only shipping providers that have partnered/ integrated with EasyPost or Shippo can be utilized in the ReturnLogic integration settings. At this time, there is no other way to connect individual shipping providers.

If you have more in-depth questions about the shipping integration options, please feel free to contact support or book a meeting with your Customer Success Manager.

Yes. If you wish to switch the account associated with your integration, you can do so at any time.

If you need help with setting up either EasyPost or Shippo in your integration settings, please contact ReturnLogic support.

Yes, this is an option. ReturnLogic will automatically pull the lowest rate for each shipping label generated and will be able to pull from either platform.

If Shippo or EasyPost provides a shipping label option that the other does not, adding both to your shipping integration may be beneficial to your workflows.

To see instructions about how to add EasyPost in your shipping integration settings, click here,

To see instructions about how to add Shippo in your shipping integration settings, click here.

A shipping provider or "shipping carrier" is a company that creates shipping labels and is responsible for getting a package from point A to B. As of now, ReturnLogic does not integrate directly with any shipping providers via integration settings which is why you will need to connect them via Shippo or EasyPost.

Not directly, no. ReturnLogic partnered with shipping provider USPS to offer the ReturnLogic Shipping Solution. To learn more about the ReturnLogic Shipping Solution and how this works, click here.

If you wish to integrate your ReturnLogic account with Shippo or EasyPost, you will need to first create a Shippo or EasyPost account. You can pick one or the other to integrate with so be sure to pick whichever is best for your business needs.

You will need to select specific providers that you want to work with so some research may be needed,

Finally, you will need to add your payment information so that you can be charged for shipping labels.

If you are not sure what shipping providers best suit your business needs, please reach out to ReturnLogic support.

Since we are referring exclusively to return shipping labels (which are not the same as outbound shipping labels), when you look into working with Shippo or EasyPost, be sure to focus on comparing information about return shipping labels,

If you would like to talk through your specific business needs in order to get a recommendation from the ReturnLogic team, you can ask ReturnLogic customer support for help.

If you have more than one ReturnLogic account and have different business needs with different stores, you may decide to use Shippo for one account and EasyPost for another.

While Shippo and EasyPost accounts offer many of the same services/ advantages when integrated with ReturnLogic, you may want to look into how each does billing, reporting, and customer support and which shipping providers each has already integrated with before you decide to select one.

Yes, When referring to documentation on the EasyPost or Shippo website, you will want to look at return shipping specifically, not just outbound shipping. Your shipping integration with ReturnLogic will rely on return shipping labels, not outbound labels.

If you have more questions about this, you may need to reach out to EasyPost or Shippo support.

If you have multiple return logic accounts, you can use the same EasyPost or Shippo account for each ReturnLogic account.

If you have any concerns about the implications of doing so (such as with reporting, for example), please reach out to EasyPost or Shippo support with your questions.

If you want to use Shippo for one account and EasyPost for another ReturnLogic account, you may do so.

Depending on where each of your stores is based, Shippo or EasyPost may be a better solution.

Log into your account and view your account settings.

If you are still unsure after looking at your account settings, contact EasyPost or Shippo support or check out their support documentation online.

If shipping labels are being created within the RMA workflows, it means at least one provider is connected to your shipping integration via Shippo or EasyPost.

To see if an RMA has a label, open the RMA page, look at the shipping type, and then click on the view label link. If the shipping type says "No Shipping" or "Customer Shipping" you would not expect there to be a label associated with that RMA so pull up a different RMA example where a shipping label would be provided to the customer.

You will need to figure out which shipping providers (or what combination of them) can support your international customer's needs. After you add the desired shipping providers (such as UPS, FedEx, DHL, RoyalMail, Canada Post, USPS etc.) in EasyPost or Shippo, you will be able to utilize the labels in your ReturnLogic workflows that involve international returns.

If you need help selecting shipping providers within your account, contact EasyPost or Shippo for support.

If you are experiencing disruptions related to an outage or bug with Shippo or EasyPost, please reach out to the support for either platform.

If you need any assistance switching from one to the other in your integration settings, please reach out to customer support.

Many retailers find that it is advantageous to set up your EasyPost or Shippo account with more than one shipping provider so that if there is any kind of disruption at the shipping provider level, an alternate shipping provider can provide labels without impacting your customers and return workflows.

If you are not seeing any shipping options available, this can sometimes be caused by a temporary shipping provider outage. If no shipping options are available, feel free to alert support.