Share this article with anyone who processes RMAs or works on providing shipping labels to shoppers.

Ensure your ReturnLogic shipping settings match up with your shopper-facing return policy so your shopper's expectations are accurate before beginning the return process.

If you find that you would like to explore other shipping options outside of the ReturnLogic Solution, please contact support for assistance. Support can provide you with information about available shipping integrations and instructions on how to set them up.

How to Manage International Returns

Advanced Shipping & International Returns

The ReturnLogic Shipping Solution

How to compensate a Shopper for a Shipping Charge

International Shipping & International Warehouses

Manage your shipping settings: If you decided to allow international returns in your ReturnLogic settings, this does not mean your account immediately has the capability to provide your shoppers with an international shipping label.

Make sure your return policy agrees with the default shipping type selection: If you allow international returns while using the ReturnLogic Shipping Solution, your international shoppers will always see "Customer Shipping" selected as the shipping type and will never automatically receive an international label. This is because the ReturnLogic solution does not currently offer international labels which causes the Customer Shipping type to be the default selection in the workflow.

Decide if you want to manually create international labels: Many ReturnLogic merchants like using the ReturnLogic Shipping Solution due to the convenience and discounted rates on USPS labels. If you'd like to use the ReturnLogic Shipping Solution for your US-based shoppers and want to manually create international labels for your occasional international shoppers, that is also an option.

Decide if you want to explore shipping integration options: If you decide you'd prefer to send international labels to shoppers in a way that is automated, please contact ReturnLogic support to learn about other shipping alternatives and we can go over your options and send you instructions about how to set up a simple shipping integration with international shipping providers.

If desired, you can create an account with a shipping provider that allows you to create international labels manually. To learn more about creating shipping labels manually, click here.

After creating the international labels manually, you can send them out to shoppers by email. This would happen outside of the ReturnLogic workflows and would not relate to the Shipping Instructions email notification that ReturnLogic provides. The labels generated outside of the ReturnLogic workflow would not be included in your ReturnLogic Shipping Items Report.

If you are unsure about how to manually create international labels, please reach out to your shipping label provider for instructions. To see view our Shipping Resources guide, click here.

No, the current USPS labels that are available via the ReturnLogic Shipping Solution only support domestic shipping. Here Puerto Rico can be included as part of the domestic US but USVI and other US territories cannot.

While it is possible that certain USPS labels can support international returns, the labels that are generated in partnership with the ReturnLogic Solution cannot support international returns.

When your shopper pays for and creates a label from a valid shipping provider and the label is scanned, they should be provided with tracking information. You can prompt your shopper to share their tracking info via email or another preferred method. If you like, you can store the shipping label tracking information in the internal notes section of the RMA page so that you can refer back to it and associate it with the return.

Labels created by shoppers will not be included in your ReturnLogic Shipping Fees Report.

If you are not currently using the ReturnLogic Shipping Solution, much of the information in this guide will not be applicable to your international return workflows.

If you are not using the ReturnLogic Shipping Solution yet and would like to begin using it (for convenience and for discounted rates), please contact support about your interest.

If you are not sure if you are using the ReturnLogic Shipping Solution, contact ReturnLogic support.

Your US-based shoppers will be provided with USPS labels and no additional setup steps are required in your integration settings.

Your international shoppers will not be able to request international returns in the return center. Only requests made with US-based shipping addresses will be successfully submitted through your returns portal.

Your US-based shoppers will not expect international shipping labels to be provided to them. Your team and shoppers will not need to create any international labels outside of ReturnLogic workflows or complete any customs forms.