📩 Never Miss a Patient Message Again: Email Alerts for Texts

✨ When You Need This Guide

Use this guide if you:

This automation helps ensure no patient message slips through the cracks.

Make sure:

This guide helps you:

Click the gear icon ⚙️
This is in the top-right corner of your Aloha account.
Go to the Automation page
This is where you’ll manage time-saving features like reminders and alerts.
Scroll to the bottom of the page
Look for the section titled Texting Automation.
Turn on the email alert toggle
- Click the toggle switch to enable it (it should show a blue check).
- This will allow email notifications to be sent if a patient text goes unread for too long.
Set the delay time
- Choose how long a message can go unseen before the system sends you an email.
- Example: Set it to 10 minutes if you want to be notified after 10 minutes of no one opening a patient’s message.
Enter the email(s) you want alerts sent to
- You can enter one or more email addresses.
- If adding multiple, separate them with commas (e.g., team@example.com, manager@example.com)
Click “Save Texting Settings” 💾
Don’t skip this step—your changes won’t go live until you save them.

Issue	What to Check
Not getting emails	Make sure the feature toggle is on and the email address is correct
Emails going to spam	Check your spam/junk folder
Getting too many alerts	Increase the time delay before a message is considered “unread”

You receive an email alert when a patient texts in and no one has read the message within your set timeframe
Your team is able to respond faster to patients
Patient communication feels more seamless and responsive

If you have questions or something’s not working: