âš When You Need This Guide
Use this guide if you:
Want to be emailed when a patient texts in
Are worried about missing text messages from patients
Need a backup notification in case no one sees the message right away
Canât always check the Aloha inbox but still want to stay informed
This automation helps ensure no patient message slips through the cracks.
đ§ What Youâll Need First
Make sure:
You have access to your Aloha accountâs Automation page
You know the email address(es) where alerts should be sent
đ What This Covers (And What It Doesnât)
This guide helps you:
Turn on email notifications for unseen texts
Set how long a message must be âunreadâ before sending an alert
Customize the email recipients for these alerts
â Set Up Email Notifications for Unseen Texts
Click the gear icon âïž
This is in the top-right corner of your Aloha account.Go to the Automation page
This is where youâll manage time-saving features like reminders and alerts.
Scroll to the bottom of the page
Look for the section titled Texting Automation.Turn on the email alert toggle
Click the toggle switch to enable it (it should show a blue check).
This will allow email notifications to be sent if a patient text goes unread for too long.
Set the delay time
Choose how long a message can go unseen before the system sends you an email.
Example: Set it to 10 minutes if you want to be notified after 10 minutes of no one opening a patientâs message.
Enter the email(s) you want alerts sent to
You can enter one or more email addresses.
If adding multiple, separate them with commas (e.g., team@example.com, manager@example.com)
Click âSave Texting Settingsâ đŸ
Donât skip this stepâyour changes wonât go live until you save them.
đĄ Troubleshooting Email Alerts
Issue | What to Check |
Not getting emails | Make sure the feature toggle is on and the email address is correct |
Emails going to spam | Check your spam/junk folder |
Getting too many alerts | Increase the time delay before a message is considered âunreadâ |
đ You'll Know It Worked When:
You receive an email alert when a patient texts in and no one has read the message within your set timeframe
Your team is able to respond faster to patients
Patient communication feels more seamless and responsive
đŹ Need Help? We're Here!
If you have questions or somethingâs not working:
Use in-app chat to message our support team
We typically reply within 30 minutes during business hours
For setup help, our team is happy to assist
Related Resources: