Managing practice communications and scheduling doesn't stop when you step away from the front desk. This guide provides an overview of setting up and navigating the Aloha Go app so you can manage patient texts, internal staff messaging, calls, and appointments wherever you are. Read this guide when you are installing the app for the first time or need a full overview of available features.
Prerequisites/You'll Need:
A smartphone (iOS or Android).
Your ALOHA login credentials (email and password).
1. Downloading and Signing In
Download the app on your mobile device by scanning the QR code below:
Launch the app and enter your User Name and Password (the same ones you use for the desktop version).
Accept the push notification prompt when prompted to ensure incoming calls and alerts ring when the app is closed.
(Optional) Accept the Quick Sign In prompt to enable biometrics (Face ID or fingerprint sign-in).
2. Selecting Location or Account (Admins & Multi-Location Staff)
If you are managing multiple locations and login as an admin, the Select Location screen that appears immediately after signing in.
Scroll through the list and tap the desired practice row to access that account, or type in the Search by account name or ID field to filter the list.
3. Navigating App Features
| Tap Convos to access your primary inbox for patient communications. |
| Tap Team Chat to send internal staff direct messages and group chats. |
| Tap Phone to use the app to place/receive calls, transfer, park, and check voicemail (visible only if you have Aloha Voice). |
| Tap Calendar to view daily/weekly schedules, book appointments, block time, and update statuses (visible only if scheduling is enabled for your account). |
| Tap Settings to adjust notification preferences, change app appearance, or view office details. |
💡 Common Questions
Why can't I see the Phone tab?
Why can't I see the Phone tab?
This tab only appears if you have a package with Aloha Voice. If this feature was recently enabled for your account, log out of the app and log back in to trigger the live feature check.
Will calls and texts display my personal cell phone number?
Will calls and texts display my personal cell phone number?
Patient text messages always send directly from the number configured in your Aloha account. For phone calls, if your account includes an Aloha Voice package (VoIP), outbound calls place through your extension and display the practice number. If your account does not have Aloha Voice enabled, tapping to call initiates a native call using your mobile device's cellular number.
What happens if I change my password on the web version?
What happens if I change my password on the web version?
If your password is changed on the web dashboard, stored biometric credentials or pre-filled credentials may fail. Log out or manually enter your new password with Remember me unchecked to clear old saved credentials.
🎉 You'll Know It's Working When:
You can sign in using your desktop Aloha credentials.
You can respond to patient needs without returning to a workstation.
Your practice's enabled tabs (Convos, Team Chat, Phone, Calendar) display on the navigation bar.
Your daily schedule is accurate and visible in the palm of your hand.
💬 Need Help? We're Here!
If you have any trouble getting the app installed or finding a specific feature, our friendly support team is ready to jump in!
📧 Email: Support@getaloha.com
📞 Call: 1-800-563-0469