A quick feature guide for office staff to understand what The Scheduling App offers your patients and where to find setup instructions.
🎯 Quick Navigation & Setup
Need to complete a specific task or guide a patient? Use these dedicated step-by-step guides:
🔑 Find Your Clinic ID and Patient Portal URL: How to Locate your Clinic ID and Patient Portal URL for Mobile Scheduling
📝 Patient Registration: How Patients Register for The Scheduling App / Patient Portal
🛠️ Account Troubleshooting: How to Reset & Re-Register The Scheduling App Guide
✨ App Features Overview
The app acts as a digital front desk for your practice. Here is what patients can do:
Icon | What It Does |
 | Patients can view their upcoming appointments, book new ones from available time slots, and (if you've enabled it) cancel or reschedule. |
 | Patients can send secure, direct messages to your office for quick questions, eliminating the need for a phone call. |
 | Patients can see scans from their recent appointments directly from the app |
 | By clicking on the Map Pin Icon, patients can find the contact information and address for your office. They can use the buttons on this page to call or text your office. |
Manage Dependents, Preferences, and Passwords  | Patients can add their scheduled appointments to their personal mobile calendar, add dependents (like a spouse or children) to manage appointments for the whole family in one place and manage contact preferences from the app. |
💡 Common Questions
Can patients cancel or reschedule appointments directly in the app?
Can patients cancel or reschedule appointments directly in the app?
This depends on your practice settings. If enabled under your Scheduling settings, patients will see the option in their app. If not visible, the feature is turned off or the appointment falls outside your allowed cancellation/rescheduling window.
What should I do if a patient forgot their password?
What should I do if a patient forgot their password?
Advise them to tap "Forgot Password" on the mobile app login screen. For further login issues, follow How to Reset & Re-Register The Scheduling App Guide.
💬 Need Help? We're Here!
If you have other questions about the Scheduling App, our support team is ready to help. Contact us at 800-563-0469 or support@getaloha.com.