📢 How to Control Reviews Posted to Social Media

Want to make sure only your most recent and best reviews show up on Facebook, Instagram, and LinkedIn? This guide will show you how to set time limits for automatic posts and how to personally select which 5-star feedback you want to feature.

✨ When You Need This Guide

This guide is your go-to resource for managing how patient reviews appear on your social media pages. Use this if you're asking:

"Why are old reviews from last year suddenly posting to our Facebook page?"
"How can I stop old reviews from being posted automatically?"
"I want to limit auto-posting to only share reviews from the last 30 days."
"I just received a great 5-star review and want to share it to social media right now."

What This Covers (And What It Doesn't)

✅ This article explains how to manage both the automated and manual posting of your existing great reviews to your social media pages, including how to set auto-post limits and hide content.

❌ It does not cover the initial setup of connecting your social media accounts to Aloha. For that, please see our guide on Connecting Your Social Media Accounts.

Prerequisites/You'll Need

Your Facebook, Instagram, and/or LinkedIn business pages must be connected to your Aloha account.

✅ How to Stop Old Reviews from Auto-Posting

This setting lets you decide how far back in time Aloha should look when it automatically shares reviews. This is how you stop old reviews from popping up on your timeline.

In your Aloha account, navigate to Feedback > Post Reviews.
Look for the dropdown menu labeled Auto-post Limit.
Choose your time limit. Click the dropdown and select how far back you want the system to look (e.g., 2 weeks, 6 months).
Click the Save Settings button (for Facebook, Instagram, or LinkedIn) to apply your new timeframe.

What to expect: Aloha will now only automatically share reviews that were received within the timeframe you chose.

✅ Manually Show, Hide, or Promote Specific Reviews

You can check every single review you receive and manually decide whether to highlight it or keep it hidden. This setting applies to both your website review widgets and integrated social media accounts.

Navigate to Show Reviews. In your Aloha account, go to the FEEDBACK tab and then click the Show Reviews sub-tab.
Locate the review. Find the specific patient review you want to manage from the list.
Update the Visibility Status. Change the review's status using the options available:
- Approved: The review is allowed to show on your website and can be posted to social media.
- Hidden: The review will not show on your website or be available for social media posting (it will still exist on the original third-party site like Google or Facebook).
- Promoted: This review will be highlighted and prioritized on your website's widget, making it stand out even as new ones come in.

💡 Common Question

What You Might Notice	Why It's Happening	What to Do
I set the limit to 1 month, but I think a slightly older review was still posted.	The setting changes may not have saved.	Double-check that you clicked the Save Settings button after changing the dropdown. When you refresh the page, your updated settings should be present.
I'm trying to post a review, but I am getting an error.	Your social media account is likely disconnected from Aloha. The connection needs to be re-authorized periodically for security reasons.	Go to the Gear Icon (⚙️) > Integrations page. Select the Facebook, Instagram, or LinkedIn option from the dropdown menu under Other Integrations and follow the prompts to sign in and reconnect your account.
Can I edit the review text before I post it?	No. To maintain authenticity, the review text cannot be altered. The system posts the review exactly as the patient wrote it.	The only options are to post the review as-is or not to post it.

🎉 You'll Know It's Working When:

Your social media pages stop showing old reviews and only display recent ones that fall within your selected timeframe.
You start seeing your recent reviews posted to your social media.

💬 Need Help? We're Here!

If you have other questions about posting reviews to social media, our support team is ready to help. Contact us at 800-563-0469 or support@getaloha.com.