✨ When You Need This Guide
Use this guide when you want to:
Change where appointment notifications are sent
Add multiple team members to receive alerts
Route SMS notifications into your Conversations tab
Create appointment-type-specific alerts
Common questions this answers:
“Where do I edit the email that gets notifications?”
“Can we get texts when a new appointment is booked?”
“How do I send notifications to multiple providers?”
“Can I customize alerts for different types of appointments?”
✅ Set Notification Recipients for Online Scheduling
Go to the SCHEDULING tab
Click on SHOW TEMPLATES
This will open your list of notification templates.
Choose the template you want to update:
Some templates are internal, which only notify the office
Others are external, sent to patients when they schedule
Add or update the email addresses:
To notify multiple people, separate emails with a comma and space
Click SAVE when you’re done!
📱 Add SMS Notifications (Optional)
If the template allows, you can also add a phone number for text notifications
Pro Tip: Use your office number so these messages flow into your CONVERSATIONS tab for easy tracking
Don’t forget to click SAVE after entering the number
🛠️ Create Custom Notifications by Appointment Type
Want unique alerts based on the type of appointment booked?
You can customize notifications per appointment type to keep your team informed on exactly what’s coming in.
✨ This is especially helpful if you want different team members alerted for New Patient visits, Consultations, or Adjustments.
🎉 You’ll Know It’s Working When:
You receive an email or text immediately after a patient books online
The right team members are notified without missing anything
Custom notifications align perfectly with appointment types
💬 Need Help? We’re Always Here!
If your notifications aren’t working as expected or you need help setting up custom templates:
📧 Email: Support@reviewwave.com
📞 Call: 1-800-563-0469
💡 We respond within 30 minutes during business hours!
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