✨ When You Need This Guide
Use this guide if you want to:
Prevent patients from switching providers or appointment types when rescheduling
Ensure patients keep consistency in their care
Maintain schedule control while still allowing reschedules
Common questions this guide answers:
Can I limit what patients can change when rescheduling?
How do I make sure they rebook the same provider and visit type?
Where is the "modify appointments" setting?
✅ Set Rescheduling Rules for Patients 🎯
Go to Scheduling > Settings
This is where you manage your scheduling preferences.Enable the "Reschedule Appointments" switch
This allows patients to reschedule online.
The toggle must be ON to proceed.
Turn OFF the "Modify Appointments?" switch
This prevents patients from changing the provider or appointment type
Patients will only be able to rebook the same visit with the same doctor
Scroll to the bottom and click “Save Defaults”
Your changes will apply to all future reschedules!
🎉 You’ll Know It Worked When:
Patients rescheduling online see only one option: the original provider and appointment type
No more changes to appointment category or provider mid-reschedule
The workflow becomes smoother for both the front desk and the patient
💬 Need Help? We’ve Got You Covered
Questions or need a hand setting this up? Reach out anytime!
📧 Support@reviewwave.com
📞 1-800-563-0469
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