We stand behind the quality of our products. If your item arrives damaged, incorrect, or defective, we'll fix it immediately at no cost to you.
What qualifies as damaged
Tears, rips, or broken seams in fabric or materials
Broken zippers, snaps, or fasteners
Cracked or shattered hard goods (helmets, equipment frames, etc.)
Missing hardware or components
Water damage or staining from manufacturing
What qualifies as defective
Stitching that comes apart under normal use
Materials that tear or wear prematurely
Hardware that fails within the warranty period
Electronics or components that don't function as intended
Manufacturing flaws not visible upon initial inspection
💡 Tip: Document damage with photos. Send clear images of the damaged area when contacting us. This helps us process your claim faster.
Incorrect item received
If we sent you the wrong size, color, or product, we'll issue a full refund and send the correct item at no charge. We'll also provide a prepaid return label for the incorrect item.
⏰ Time-Sensitive: Report damage or incorrect items within 14 days of receipt. After 14 days, we may not be able to process your claim.
How to file a claim
Contact our support team with your order number, photos of the damage or defect, and a description of the issue. We'll review your claim and get back to you within 2 business days.
Need more help? Contact us at info@reyrr.com or use our live chat.