We understand that timing matters when you need gear for your team. Here's how we handle backorders and partial shipments to keep things running smoothly.
Backorder Policy
Temporarily out of stock items – Can be backordered with estimated availability dates
Transparent timelines – We provide realistic delivery windows for backordered items
Priority production – Backordered items are expedited in our production queue
Option to substitute – Choose similar items in stock or wait for your original selection
Partial Shipments
No delays for complete orders – We ship available items immediately while backordered items follow
Multiple shipments – Your order ships in phases as items become available
Consolidated shipping option – Choose to wait for all items or receive them as they're ready
Separate tracking – Each shipment has its own tracking number
No additional shipping fees – Partial shipments don't increase your shipping costs
💡 Tip: Check your order confirmation for estimated delivery dates. We'll send proactive notifications as each shipment is prepared and dispatched.
Typical Scenarios
Stock items + custom orders – Stock items ship first, custom items follow on their timeline
Size/color out of stock – Alternative sizes ship immediately; desired sizes ship when available
Large bulk orders – May ship in multiple phases based on production capacity
Questions About Your Order?
Check your order confirmation for estimated delivery dates
Email us at Custom@reyrr.se with your order number for the latest status
We'll respond with a detailed shipping timeline within 4 business hours
Need more help? Contact our B2B team at Custom@reyrr.se or use our live chat.