Partial refunds are available only for merchants using Stripe.
Go to Orders > Past Orders.
Open the order you want to refund.
Click Issue Refund (bottom left).
Enter the refund amount and a reason.
Click Refund and hold for 3 seconds to complete.
⚠️ Merchants using a high-risk processor do not have this feature.
If you use Green Payment, you can issue a refund through the NMI Dashboard:
Log into the NMI Gateway dashboard.
From the home screen click Transactions.
Use the Order ID field to enter the complete SauceyDirect order number then scroll down and click Submit.
Make sure to match the customer and order information then click on the transaction you need to refund.
Click Refund in the top left corner.
On the next screen enter the desired amount you'd like to refund. You can check the box to send the custom a receipt of the refund.
Important notes:
Refunds can be issued up to but not including application fees (such as the delivery fee, tip, or compliance fee).
Refunds will be deducted from your payout.