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Supplier Guide: Using the Xero Integration Day to Day

Matt Henton avatar
Written by Matt Henton
Updated this week

Sellar Creating Invoices in Xero

How do I get my orders in Sellar to appear as invoices in Xero?

With the Xero integration, it happens automatically. An invoice will be created in Xero for each order in Sellar. This happens at different Order Statuses in Sellar depending on payment types:

  • Finalised - For all orders using a payment type that isn't Sellar Credit.

  • Dispatched - For all Sellar Credit orders.

If invoices don’t appear in Xero as expected, see our troubleshooting guide (link).

Where will my Invoices show up in Xero?

Where do I expect to see invoices created by the integrations?

This depends on the buyer’s payment method and your integration settings (link).

  • BACS, Your Credit Terms (anything offline) - Draft

  • Sellar Credit - Draft (Against Waffle Tech LTD)

  • Stripe - Draft or Paid (Depending on your settings)

Credit Notes

What do I do if there is an issue with a Sellar Order?

Handle credit notes as follows, depending on payment type:

  • BACS, Your own Credit Terms (anything offline) - Raise a credit note in Xero and manually refund.

  • Stripe Card Payments - Raise a credit note in Xero and refund in Sellar.

  • Sellar Credit - Raise a Credit Note in Sellar, which will also refund the customer.

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