If your Direct Bank Transfer KYC verification fails, it may be due to an issue with your lighting conditions, camera permissions, identification details, or the format of your identification document.
Below are some common reasons for verification failure and the steps you can take to resolve them.
1. Poor Lighting Conditions
Your verification may fail if the environment is too dark or poorly lit. Insufficient lighting can prevent the system from clearly capturing your face or identification document.
How to resolve it: Retry the verification in a bright, well-lit area. Ensure your face and identification document are clearly visible, without shadows or excessive glare.
2. Camera Permissions Are Disabled
The verification process may require access to your device's camera to capture your face and identification document. If you have not granted camera access to the Sentz app or your browser, the verification process may not work correctly.
How to resolve it: Check your device settings and grant the Sentz app or your browser permission to access your camera. Once enabled, return to the verification portal and try again.
3. Your BVN or NIN Has Already Been Used
Your verification may fail if your Bank Verification Number (BVN) or National Identification Number (NIN) is already linked to an existing profile or was used during a previous verification attempt.
How to resolve it: Ensure you are using the correct BVN or NIN and that your details are accurate. If you continue to experience this issue, contact Sentz Support for further assistance.
4. You Submitted a Digital Copy of Your Identification Document
Fuspay verification may fail if you upload a digital copy of your identification document, such as a screenshot, scanned image, or downloaded copy, instead of the required physical document.
How to resolve it: Use an accepted physical identification document and follow the instructions provided during verification. Ensure the document is clear, legible, and all relevant details are visible.
What Should You Do Next?
If your Direct Bank Transfer KYC verification fails, we recommend that you:
Retry the verification in a bright, well-lit environment.
Ensure your device's camera permissions are enabled.
Confirm that your BVN or NIN details are correct.
Use an accepted physical identification document rather than a digital copy.
Submit your verification again after addressing the possible issues.
If your verification continues to fail after following these steps, please contact Support for further assistance.
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