1. I accidentally hit complete on a work-order. How can I revert it?

A. For Warranty jobs contact the network who dispatched you the job to submit a ticket to have the status updated. For Cash on Demand (COD) jobs simply update the status from Complete to the desired status. There are no limitations for COD jobs in terms of status updates.

2. What does each claim status mean?

A. See the following article for Claim Status Definitions:

3. How do I set up group capacity? Why can I only set up 100%?

A. See the following articles to learn more about Group Capacity:

4. My Account is locked. How do I log back in?

A. See the following article for Password Assistance:

5. My account is missing W9/Tax ID information. Where do I update it?

A. See the following article to learn how to update EFT/Tax ID info:

6. How do I view Cancelled jobs?

A. See the following article on how to view Cancelled jobs:

(article pending review)

7. What happens to our CDA, Rossware, SwiftLink integration with HUB?

A. Business as usual. You will continue to receive dispatches and send claims as you currently do. There is nothing you will need to change with your current business management system.

8. Are there any minimum system requirements for this to portal (e.g., browser version numbers, operating systems)?

A. No, the HUB will work on all browsers and any operating system.

9. Will servicers be able to limit access to certain information on the account from the additional users?

A. Yes, servicers will have the ability to set user roles and permissions for their users.

10. If so, up to how many different usernames/IDs may the servicer have for the additional users account?

A. There is no limit to the amount Users a servicer can create for their profile.

11. How do I create a COD job?

A. See the following article to learn how to create a COD job:

12. How do I order parts for Cash on Demand (COD) jobs?

A. See the following article to learn how to Order Parts for COD jobs:

13. How can I see jobs that have been Cancelled?

A. See the following article on How To View Cancelled Jobs.

14. Does ServicePower HUB work offline?

A. No, users have to be connected to an active network in order to make updates in the platform. If updates are made while offline these changes will not be saved when coming back online. You must be online in order for the platform to work.

15. Who can I reach out to if I have questions on HUB?

A. If you have any questions, please reach out to ServicePower HUB Support at service@servicepower.com, 1-800-377-3678, or via live chat in HUB.