Exit Survey triggers when a customer tries to leave your checkout — showing them a short question about why they're dropping off. The responses help you spot friction, prioritize what to fix, and reduce abandonment over time.
Step 1: Install Exit Survey
Go to Explore Apps → Exit Survey and click Manage app to install it.
Step 2: Enable it in Core Setup
Go to Flo Checkout → Customise → Core Setup → Exit Nudge and select Survey. Save your changes.
What shoppers see
When a shopper tries to exit, they'll see a "Why are you leaving?" prompt with these default options:
Preferred payment method not available
Need to modify items in my cart
Changed my mind
Budget Constraints
Not able to apply discounts
Delivery time longer than expected
Got a better discount somewhere else
Facing problems at checkout
Others
Options are shown in randomized order so no single reason is over-selected.
Where to find the responses
Survey responses are collected in Analytics → Exit Survey under the conversions section. You'll see the most common drop-off reasons ranked by frequency.
Want to recover these shoppers with a discount instead?
Use Exit Coupon Nudge — it shows exiting customers a last-chance discount rather than a survey. You can only have one exit nudge active at a time, so choose based on your current priority: data or conversions.
Questions? Write to us at support@shopflo.com or start a chat from the dashboard.