The problem: popups on their own terms
Across a single checkout session, Shopflo can surface up to five different popups. Until now there was no system governing them. They fired when they wanted, in whatever order, for however long, and you had no way to shape that.
A busy, poorly-timed popup at the wrong moment is friction. It can talk over your best offer or nag a shopper who is ready to pay.
What the popup controls do
The popup controls are one framework sitting underneath all five checkout popups. From it you decide which popups appear, when they appear, the order they show in, and the text they carry — so checkout stays useful instead of noisy.
→ To configure your popups, write to support@shopflo.com. The team sets this up for you today; a self-serve dashboard is on the way.
The five checkout popups
Popup | What it is | Can it be turned off? |
Address Confirmation | Confirms the shopper's delivery address | Yes |
Discount Celebration | Celebrates a discount the shopper has earned | Yes |
Freebie Selector | Lets the shopper pick a free gift | Always on |
Coupon Replacement | Offers a better coupon in place of the current one | Always on |
Out of Stock | Warns when an item is out of stock | Always on |
What you can control
Which popups show. Address Confirmation and Discount Celebration can be turned off for your store. When a popup is off, it is skipped entirely — no slot used, no delay added.
The order they appear in. Popups are sequenced, so when several could fire at once they queue and show one after another instead of piling up. Always-on popups can be reordered, but not switched off.
The timing. Each popup (except Out of Stock) has an auto-dismiss timer you can set. Out of Stock stays until the shopper dismisses it, on purpose.
The words. Every popup exposes editable copy — titles, subtitles, and calls to action. Leave a field empty and it falls back to the default, so there is never a broken, blank popup.
A fix that ships with this
The discount celebration popup used to reappear on every cart update mid-session, which meant it could show again and again before a shopper had even finished checking out. It is now scoped to the session: it shows once and stays done.
A few things to keep in mind
Freebie Selector, Coupon Replacement, and Out of Stock are always on. You can move them in the order, but not turn them off.
Out of Stock has no auto-dismiss by design — it waits for the shopper to close it so an out-of-stock item is never missed.
Configuration is handled by the Shopflo team for now. A self-serve dashboard (drag-to-reorder, settings, and text editing) is coming.
Need help?
Write to support@shopflo.com and the team will configure your checkout popups with you.
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