How can I re-send the link from the signing request?
If you have sent a signing request and the signer claims not to have received an e-mail, there are various ways to solve the problem:
Method 1 : Signing on premise
If you select signing on premise for this transaction, the signing link can be retrieved in the portal. The link can then be sent using your own e-mail programme in a new e-mail to the client. Automatic reminders are switched off by default when ‘on premise’ is selected.
How to copy the link?
Right-click on the blue underlined link and pick 'Copy' to copy the link and paste it in your e-mail programme.
Figure 1 - What a Signing on premise transaction looks like when it has been created:
Link: Link
Audit trail: No sending information as you have to distribute the link yourself
Method 2 : Signing by invitation
First check the transaction overview to see whether the transaction actually exists. If the transaction is there, check under ‘Details’ to see whether a request to sign has been sent (as shown in figure 2 below). If so, Signhost has sent an e-mail and it is up to the recipient to accept it.
Reminder e-mail
An automatic reminder will be send if the signer has not signed yet. Following our standard interval this would be 7 days unless you have adjusted it.
Do you want to send a reminder e-mail sooner?
This is possible by copying the link and sending it yourself via your own e-mail programme.
How to copy the link?
Right-click on the blue underlined link and pick 'Copy' to copy the link and paste it in your e-mail programme.
Figure 2 - What a Signing by invitation transaction looks like when it has been created:
Link: Link
Audit trail: An e-mail has also been sent to the signer(s)
Our support team is happy to assist you via chat or via support@signhost.com