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Market refunds and reversals

When a Market purchase is refunded, including declined offers, failed deliveries and seller reversals.

Written by Jop

Market purchases are refunded in full to your balance if the seller does not deliver, if you do not accept the offer, or if the seller reverses the trade.

Situation

What happens

You decline or do not accept the offer

Full refund to your balance. Nothing is deducted.

The seller does not deliver

Full refund to your balance, within 12 hours at most.

The seller reverses the trade after you received the item

Refund of the full amount you paid. Almost always instant; in some cases up to 14 days.

You reverse the trade after you received the item

No refund, and your SkinSwap account is banned.

Market refunds go to your site balance, which cannot be withdrawn as cash. If you reverse a trade you received from SkinSwap, no refund is issued and your account is banned. See Trade reversals, chargebacks and bans.

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