SmartAC.com Data & Privacy Overview
SmartAC.com is a smart home device that collects HVAC system data. Members may have questions about what information is collected and how it's protected. Here's what you need to know based on SmartAC.com's privacy policy.
What Data is Collected
Member Information:
Contact details (name, email, phone, birthdate)
Property address
Account credentials
Payment information (processed by third-party payment processor)
Comments, reviews, and feedback
System & Usage Data:
Information about your HVAC system configuration and settings
Network and device configurations
Feature usage and frequencies
App usage, page loads, errors
IP address and device identifiers
Automatically Collected:
Browser and device information
Location data (can be disabled in device settings)
Cookies and tracking technologies
What the SmartAC.com Hardware Does NOT Do
The SmartAC.com sensor kit monitors HVAC equipment only. The hardware:
❌ Contains no cameras or video recording
❌ Contains no microphones or audio recording
❌ Does not monitor household activity, occupancy, or behavior
❌ Does not connect to or control smart home devices (unless member opts into thermostat integration)
The sensors measure temperature, pressure, humidity, and system runtime at the HVAC equipment itself.
How Data is Used
Primary purposes:
System monitoring and troubleshooting
Performance analysis and optimization recommendations
Alerts and notifications
Processing orders and transactions
Account management and customer support
Additional uses:
Marketing communications and promotional offers
Targeted advertising
Product improvement and new feature development
Benchmarking and data analysis
Sharing with affiliated companies under common ownership
Data Sharing
SmartAC.com may share member information with:
Third-party service providers (payment processing, analytics, customer service)
Companies under common ownership with SmartAC.com
Government authorities when legally required
Third parties with consent
What SmartAC.com Does NOT Do With Member Data
❌ Does not sell personal information to third parties
❌ Does not share member lists with other HVAC contractors
❌ Does not provide data to third parties for their own marketing purposes
Marketing communications from SmartAC.com are limited to SmartAC.com products and services. Members can opt out at any time through the app or email preferences. Aggregated or de-identified data may be shared for any business purpose.
Privacy Protection
Security measures:
Commercially reasonable security safeguards
Physical, administrative, and technical protections
Data retention:
Information retained as long as necessary for business purposes
Data may be retained after account closure for legal and operational reasons
Member Rights
Within the SmartAC.com app, members can:
Request a copy of personal information collected in the past 12 months by SmartAC.com
Update account information with SmartAC.com
Opt out of marketing emails from SmartAC.com
Account deletion: Members who wish to delete their account are directed to contact you directly. As their service provider, you manage the customer relationship and can process deletion requests on their behalf.
Additional rights may apply depending on their state or country of residence (California, Virginia, Texas, EU/UK, Canada, and others).
📞 Contact your Partner Success Manager
For Privacy Policy documentation
To discuss implementation on your site
For member questions or concerns
For detailed privacy information
This summary is for informational purposes. Refer to the full privacy policy at smartac.com/privacy for complete details.