The Pro App guides you through onboarding step by step.
Before You Start
Set up your tech account (see: How do I set up a tech account for the Pro App?)
Download the Pro App from the Apple App Store or Google Play Store
Start an Onboard
Log in to your Pro App and tap Add Member
Confirm the plan your member has signed up for
The steps differ based on plan type:
Connect plans collect member and home information only
Detect plans include hardware installation (go to)
Connect Plans
Enter Member and Home Information
Enter member's name, phone, and email
Add the service address
Add home details: number of HVAC units, thermostat zones, filters, and stories
Add HVAC Unit Details
Select system type (Split System, Packaged Unit, or Furnace Only)
Select indoor unit location (Attic, Basement, Closet, Garage, or custom)
Add Thermostat Zones
Choose which zones the thermostat controls (Upstairs, Downstairs, Entire House, etc.)
Select which HVAC unit the thermostat controls
Add Filters
For each filter, enter size, location, and last change date
Complete Onboard
Review all information
Tap Save & Exit
Help the member download the SmartAC.com Member App and create their account
Detect Plans
Enter Member Information
Enter member's name, phone, email, and service address.
Add Home Layout
Enter the number of stories, number of thermostats/zones, and decade house was built.
Choose System Type
Select the system type (Split System, Packaged Unit, or Furnace Only). This affects sensor placement steps later.
Complete Risk Profile
Answer questions about the HVAC system to establish a baseline. Approximate if unsure:
Maintenance frequency
Year HVAC was installed
Most recent service visit
Thermostat type
Configure Zones
Choose which zones each thermostat controls (Upstairs, Downstairs, Entire House, or custom).
Capture Condenser Nameplate
Head to the outdoor condenser
Take a clear, well-lit photo of the nameplate
If the nameplate is worn or inaccessible, you can enter equipment details manually.
Place and Activate Hub
Position the Hub in a location that is as close to central as possible between the air handler (water sensor location), the return vent, and the supply register where you plan to place the other sensors. Make sure you are within WiFi range.
Plug in and scan the QR code on the bottom of the Hub
Connect to Internet
Connect the Hub to WiFi. The Hub light should be solid blue when connected.
Install Sensors
Water Sensor (Split Systems): Place in the condensate drain pan where water would collect first.
Note: Packaged Systems do not have a drain pan at the indoor unit. Skip this step and use the Water Sensor for additional leak monitoring (water heater, washing machine, etc.) in the Add Additional Sensors step.
Filter Sensor: Place behind the air filter at the return air vent.
Comfort Sensor: Place at or near a supply register.
Final Verification
Wait for the app to confirm all sensors are online.
If any sensor shows offline, check placement and battery connection.
Add Additional Sensors in Zone
Add extra sensors if needed (additional water sensors, filter sensors). The Hub supports up to 8 sensors.
Set Up Additional Zones
For homes with multiple HVAC units, repeat the process for each zone.
Complete Onboard
Remind the member the Hub must stay plugged in
Help them download the SmartAC.com Member App and create their account
Questions? Contact the SmartAC.com support team:
832-377-0830 (PRO Support)
833-SMART-AC (1-833-762-7822)